San Marcos, TX
Texas State University
Library Systems Support Specialist II
Posting Number: 2027071
Location: San Marcos
Department: University Libraries
Recruitment Type: Open Recruiting
Job Type: Full-Time
Monthly Salary: $4,002.00 - $4,326.00
Job Category: Non-Exempt
Required Qualifications:
- Associate's degree in Information Technology, Computer Science, or related field; or equivalend combination of education and experience.
Preferred Qualifications:
- Bachelor's degree in a technical field or 3+ years equivalent work experience.
- Experience providing desktop technical support in a 50+ user environment.
- Experience with Advanced Management Tools such as Active Directory, Group Policy Management, SCCM, Windows Server, and JAMF.
- Experience providing technical support in a ticketed environment.
- Experience managing or supporting a MacOS environment.
Job Description:
Texas State University Libraries is seeking a Library Systems Support Specialist II. This position provides tier II support for public and staff technology in the Alkek Library, TechSpots, and Round Rock Campus Library. This support includes physical configuration of spaces, software configuration and imaging using MDT, SCCM, Active Directory and Group Policy management, as well as day-to-day walkthroughs and troubleshooting of all relevant technology. As Tier II support, this position will work in a ticketed environment providing mentorship and guidance to junior staff and student employees. This is an on-site customer service position with an expectation of strong interpersonal communication and the customer service skills needed to enrich student experience through the use of technology.
Job Duties:
- Provide first-level and second-level technical support to library staff and patrons.
- Respond to help desk tickets, emails, and phone inquiries related to library systems and technology.
- Diagnose and resolve hardware, software, and network issues promptly.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Develop and update user guides, manuals, and documentation for library systems and technology.
- Image, deploy, and configure Operating Systems and software using MDT, SCCM, and Group Policy.
- Participate in cross-functional teams to improve library services and infrastructure.
- Engage with library patrons to understand their technology-related needs and concerns.
- Provide guidance and support to library users in accessing digital resources and services.
- Perform other duties as assigned.
Additional Information to Applicants:
This position is an on-site role and does not offer full-time remote work options. Occasional travel to the Round Rock campus library is required.
TXST University Libraries will not sponsor or transfer visa sponsorship for this position.
Job Open Date: 10/07/2026
Job Close Date: 11/05/2026
Open Until Filled: No
Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start: 8:00AM
Normal Work Hours End: 5:00PM
Posting Notices:
Legal and Required Notices:
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Quicklink: https://jobs.hr.txstate.edu/postings/58701"">https://jobs.hr.txstate.edu/postings/58701
For a detailed description of this position and to apply, visit https://apptrkr.com/9882880"">https://jobs.hr.txstate.edu/postings/58701 or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.
About Texas State and San Marcos:
Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff
Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university's picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.
Why work @ Texas State?
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.
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