Performs operational tasks related to the setup, installation and the diagnostics of audio visual (AV), classroom mediation and related electronic
equipment. Perform troubleshooting and simple repair of audiovisual equipment and classroom mediated systems. Schedule and fulfill AV equipment & services requests using the college's booking system software within published response/delivery SLA's. Monitor AV and mediated classroom system performance and uptime using Extron's Global Viewer software package. Schedule and perform preventative maintenance where tool indicates such is required. Set up and operate portable or "built-in" audiovisual systems at events such as College Board meetings or other events where special or standalone audiovisual support is required. Deliver/set-up temporary AV systems with little notice when permanent systems have failed. Assist with electronic/AV systems installations using power tools such as cordless drills and saws. Assist with AV and Mediated systems diagnostics with digital voltmeters, electronic signal analyzers, signal generators and a laptop computer. Utilize a ticketing system for information, tracking, resources management and resolution. Enter clear and complete problem descriptions and resolutions into the ticketing system. Triage the problem and utilize the appropriate resources to resolve the problem within established SLA's. Assist with the training of all new hire part-time employees in the department Other audiovisual related duties as assigned Two years direct experience with, and demonstrated knowledge of, general audio-visual equipment and configuring personal computers (Windows and/or Apple) to interface with audio visual equipment (projectors, sound systems, media players, document cameras, microphone support systems).
