Mail Services Supervisor & Operations Coordinator

Job Details

Founded by the Congregation of Holy Cross in 1948, Stonehill is a private Catholic college located just 22 miles from downtown Boston on a beautiful 384-acre campus in Easton, Massachusetts. With a student-to-faculty ratio of 13:1, the College engages its 2,500+ students in 80+ rigorous academic programs in the liberal arts, sciences, and pre-professional fields.

Faithful to the Holy Cross tradition in education, Stonehill College is committed to developing the moral, spiritual, intellectual, physical, and social competencies of its students and seeks to build and sustain a campus community that embraces diversity and inclusion in its teaching, learning, living, and working. Stonehill values a diversity of persons, opinions, and cultural and religious perspectives. In fulfillment of its motto, Lux et Spes (“Light and Hope”), the College cultivates in its students the competence to think, act, and lead with courage towards creating a more just and compassionate world.

The Mail Services and Operations Coordinator oversees the daily operations of Mail Services, ensuring the secure, accurate, and timely distribution of mail and packages to students, faculty, and staff. This role combines hands-on operational work, supervisory leadership, customer service, and fiscal oversight.

Essential Duties & Responsibilities

Operational Management & Mail Delivery

• Receive, sort, process, and distribute all incoming mail and packages across campus.
• Process outgoing, inter-campus, bulk, and business reply mail in compliance with USPS regulations.
• Serve as primary courier for campus deliveries and pickups, including trips to and from the Post Office.
• Operate the mail delivery van daily, requiring frequent stops and repeated entry and exit throughout the shift.
• Load, unload, and transport mail bins, packages, and equipment.
• Maintain security and accountability of all mail from receipt through final delivery.
• Operate postage meters, shipping systems (e.g., UPS), and computerized mail tracking systems.
• Maintain delivery schedules and ensure timely service across campus.

Supervision & Leadership

• Train, schedule, and supervise full-time, part-time, and student employees.
• Delegate daily assignments and monitor performance to ensure service standards are met.
• Provide coaching and ensure compliance with USPS regulations and institutional policies.
• Maintain strong working relationships with campus departments.
• Supervise operations in the absence of senior leadership.

Customer Service & Campus Support

• Provide front-facing customer service at mailroom service windows and via phone/email.
• Respond to and resolve mail-related inquiries promptly and professionally.
• Support special delivery requests, bulk mailings, and time-sensitive shipments.
• Maintain a professional, service-oriented approach with all campus stakeholders.

Fiscal & Administrative Responsibilities

• Reconcile postage accounts, cash drawers, and stamp inventory.
• Assist with budget tracking, reporting, and chargeback processes.
• Order supplies and maintain inventory levels.
• Ensure compliance with USPS regulations and institutional financial policies.

Education and/or Experience

• Bachelor’s degree or equivalent experience required.
• Experience in mail services, shipping/receiving, logistics, or related operations preferred.
• Supervisory experience preferred.
• Experience with fiscal reconciliation or cash handling is a plus.

Interested applicants are asked to submit a resume and cover letter via the URL: https://jobs.stonehill.edu/postings/26346

Applicants who will enrich the diversity of the campus community are strongly encouraged to apply. Stonehill College is an equal opportunity employer committed to diversity.