Mail Services Technician

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Campus Marketing Statement

Lone Star College-University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success. Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the "community's college," providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment. Campus facilities include the Center for Science & Innovation, the Energy & Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall.

Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.

Job Description

PURPOSE AND SCOPE:

The Mail Services Tech is responsible for the efficient and timely collection, sorting, delivery, and processing of mail and packages for the college and provides operational support to the Property Services team. This position ensures reliable and courteous service to all faculty, staff, and students, acting as a crucial link in the institution's communication and operational infrastructure.

This role works collaboratively across LSC campuses on special projects, recommend process improvement, and implement best practices in standard operating procedures (SOPs) across functional units.

ESSENTIAL JOB FUNCTIONS:

1. Receives, sorts, and prepares all incoming and outgoing mail and packages, including USPS, intercampus, and courier deliveries (UPS, FedEx, Amazon, DHL)
2. Arranges transportation and delivery of mail/packages across campus and to external locations, ensuring timely and accurate distribution
3. Operates mailroom equipment (e.g., postage meters, scanners) and ensure proper handling of sensitive/confidential materials in compliance with postal regulations
4. Maintains tracking systems for package flow, delivery logs, and monthly volume reports; update mail accounting and tracking databases
5. May be required to drive college vehicles to deliver mail and packages, plan efficient routes, and obtain delivery confirmations/signatures as needed
6. If applicable, conducts daily inspections and preventive maintenance on assigned vehicles; maintain mileage logs and ensure safe operation
7. Keeps mailroom areas clean, organized, and compliant with safety standards
8. Coordinates with departments and external entities to resolve delivery discrepancies, damages, or claims
9. Assists in training new staff and provide troubleshooting support for mailroom equipment and systems.
10. Assists with general maintenance tasks, including simple repairs, auction preparation, and property/services inspections
11. Supports event setup and takedown and assist tech teams with weather-related recovery efforts
12. Delivers copy paper to designated workspaces across campus
13. Assists with administrative duties including CMMS updates, report generation, and account management in mail services databases
14. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of mailroom operations, procedures, and relevant postal regulations (ex., USPS)
• Ability to operate mailroom equipment and computer systems (e.g., mail meters, scanning software, delivery apps, GPS)
• Ability to operate equipment such as forklift and pallet jack
• Strong organizational skills to sort, track, and manage mail and packages efficiently
• Excellent communication and customer service skills, including the ability to interact with a diverse population
• Attention to detail and accuracy in sorting, tracking, and processing mail
• Adaptability and problem-solving skills to handle unexpected situations
• Ability to work independently and as part of a team

PHYSICAL ABILITIES

• Must be capable of performing labor-intensive work such as long periods of standing; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items, such as boxes
• Physical ability to lift and carry heavy items (up to 50 lbs. consistently and potentially up to 75 lbs. occasionally), stand, walk, and drive for extended periods

WORK SCHEDULE AND CONDITIONS

• Work in various indoor and outdoor environments, including exposure to heat, cold, and inclement weather
• May regularly travel to different LSC locations
• May be fully reassigned to other LSC locations if necessary
• May need to work weekends and untraditional hours if necessary
• This position is classified as an essential employee, which means the individual may be required to report to work during college closures or emergencies to support recovery and reopening efforts

REQUIRED QUALIFICATIONS

• High school diploma or GED and at least 3 years of experience, or an equivalent combination of education and experience
• Valid Texas Driver's License and clear driving record

PREFERRED QUALIFICATIONS

• Associate degree or higher
• At least 5 years of related work experience
• Certified Forklift Operator