Job Description Summary

The Maintenance Operations Team Manager is responsible for the leadership, coordination, and daily management of campus maintenance operations for an assigned team of maintenance professionals. This position oversees skilled trades, preventive maintenance, work order management, and operational support services that ensure campus facilities are safe, functional, attractive, and aligned with the institution’s mission and student experience goals.

The Manager provides hands-on operational leadership while fostering a customer-service-oriented culture that supports students, faculty, staff, and campus visitors. The role requires strong technical knowledge, team leadership, budget oversight, and the ability to balance long-term planning with responsive day-to-day operations in a dynamic campus setting.

Job Description

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

Operations & Maintenance Management

Direct and manage the daily operations of campus maintenance activities, including: HVAC, Electrical, Plumbing, Carpentry, Painting, and General maintenance
Oversee preventive and predictive maintenance programs for the assigned academic, residential, athletic, administrative, and/or auxiliary facilities groups.
Manage team work orders to ensure timely completion, customer satisfaction, and operational efficiency.
Prioritize maintenance requests based on safety, operational impact, and institutional priorities.
Coordinate after-hours and emergency response activities for campus facilities issues.

Staff Leadership & Supervision

Supervise, schedule, train, and evaluate maintenance personnel and trade staff.
Promote a culture of accountability, teamwork, safety, professionalism, and customer service.
Responsible for the recruitment, onboarding, and workforce development initiatives for the assigned team.
Conduct regular team meetings and safety briefings.
Support cross-training initiatives to improve operational flexibility and staff growth.

Customer Service & Campus Support

Collaborate with campus departments to support institutional operations and special events.
Maintain strong communication with campus stakeholders regarding maintenance schedules, outages, and project updates.
Respond in a timely manner, professionally and effectively to campus concerns and service requests.

Budget & Resource Management

Assist in the preparation and management of maintenance operating budgets.
Monitor expenditures related to labor, materials, tools, equipment, and contracted services.
Identify opportunities for cost savings, operational efficiencies, and sustainability improvements and make recommendations to the Director.
Manage inventory and procurement of maintenance supplies and equipment.

Compliance & Safety

Ensure compliance with applicable OSHA regulations, building codes, environmental standards, and institutional policies.
Maintain documentation and records related to inspections, maintenance activities, and regulatory compliance.
Support campus emergency preparedness and business continuity efforts.
Promote safe work practices and ensure staff use proper equipment and PPE.

Strategic & Facilities Planning Support

Assist with long-range facilities renewal and deferred maintenance planning.
Provide operational input for capital projects, renovations, and infrastructure improvements.
Support sustainability and energy management initiatives.
Participate in facilities assessments and operational planning efforts.