The Office of the University Registrar (OUR) at the National University of Singapore (NUS) is looking for an independent, self-motivated, service- and detail-oriented individual to join our Student Administration team.
In this role, you will support a range of student administration functions, including the processing of student records, user access and courses updates in systems, responding to enquiries, and scheduling and maintaining duty rosters. You will also contribute to broader office operations and institutional activities as assigned.
A) Student Administration
Student Records Updates in Student Information System
- Process updates to students' personal information and academic records accurately and in timely manner, in accordance with established procedures
- Process updates to system configuration and setup data to ensure data accuracy and integrity.
- Participate in the gathering and definition of business requirements, and support user acceptance testing (UAT) within assigned functional areas.
- Assist in the testing, implementation, and documentation of new work processes and system enhancements.
- Update and maintain Standard Operating Procedures (SOPs) relating to student records management and system configuration.
- Provide first-level (non-technical) support by troubleshooting and resolving system-related issues encountered by end users, escalating complex issues where necessary.
User Access Updates in Student Information System
- Process requests for new user access, access modifications, and other system access changes in accordance with established procedures.
- Assist officers in collating user access documentations during audit periods and on an ad hoc basis, as required.
Courses Updates in Curriculum Management System
- Process requests submitted by Faculties and Schools for updates to NUS courses information in the system, ensuring accuracy and compliance with established procedures.
Student Administration Support
- Respond to enquiries from students and other stakeholders via phone, email, and the Frequently Asked Questions (FAQ) portal.
- Monitor and track enquiries submitted through the various communication channels to ensure timely follow-up and resolution.
- Prepare, schedule, and maintain team duty rosters for designated functional areas.
B) Other Duties
- Perform other administrative duties, and/or participate in regular and ad-hoc projects, of OUR as may be assigned. These include:
- Registration duty officials
- Examination venue administrators
- Commencement duty officials
- Manage and/or assist in activities related to general office administration
Qualifications
- Polytechnic Diploma
- Relevant work experience in a higher education environment preferred
- Proficient in MS Office applications
- Experience in / Exposure to the following will be an advantage:
- PeopleSoft Campus Solutions
- SalesForce
- Good communication (oral and written) skills and customer-service oriented
- Organised and meticulous
- Able to work well under pressure to meet tight deadlines
- Team player who is self-motivated and resourceful