Manager, Digital Spaces

Manager, Digital Spaces

•  494309
•  Cairns
•  Townsville
•  Professional
•  Full time
•  Closing on: May 24 2026

Creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally, and globally, James Cook University (JCU) now has an exciting opportunity for a position within the Technology Solutions Directorate.

• Full time, continuing position - 36.25 hours per week
• Located at either the Cairns Nguma-bada or the Townsville Bebegu Yumba campus.
• HEWL 8: $111,960 - $128,567 per annum plus up to 17% superannuation

WHAT YOU WILL BRING TO THE ROLE

With extensive experience managing large-scale audio-visual and digital space environments, ideally within higher education or complex enterprise settings, along with strong leadership capability demonstrated through building, developing, and leading high-performing technical teams. You will have expertise in AV technologies, videoconferencing platforms, and digital infrastructure, with a sound understanding of scalable, secure, and standards-based solutions.

You will also bring proven project management skills, with the ability to deliver end-to-end initiatives on time, within budget, and to quality standards, as well as a demonstrated ability to drive continuous improvement through automation, standardisation, and service optimisation.

In addition, you will possess strong stakeholder engagement and communication skills, enabling you to collaborate across diverse groups and influence outcomes, complemented by experience managing vendors, contracts, and service providers to ensure delivery aligns with organisational expectations and standards.

Your excellent problem-solving, organisational, and decision-making skills will enable you to effectively manage competing priorities and resolve complex technical issues.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

• Deliver high-quality, consistent, and reliable digital space and AV services that enhance teaching, learning, and collaboration across the University.
• Lead the design, engineering, and lifecycle management of digital spaces, ensuring future-ready and user-focused technology environments.
• Strengthen operational performance through effective tiered support models, resolving complex technical issues and ensuring service continuity.
• Drive strategic initiatives by contributing to planning, cybersecurity alignment, and the advancement of TSD objectives.
• Build and sustain a high-performing, engaged team culture that values innovation, collaboration, and service excellence.
• Improve efficiency and user experience through the implementation of standardised processes, automation, and service enhancements.
• Develop strong partnerships with stakeholders to align digital space capabilities with University needs and priorities.
• Manage the full lifecycle of AV assets, ensuring effective planning, procurement, deployment, and optimisation in line with budget and technology roadmaps.

WHY JCU?

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other exclusive benefits including;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave
• 15 days of paid sick/personal/carers leave per year
• Flexible working options
• Attractive options for salary packaging
• Fitness Passport
• Employee Assistance Program
• Ongoing professional development support
• Staff study assistance
• Corporate discount on health insurance premiums
• Well-equipped campus facilities including medical, cafes, gym and childcare.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant account and follow the steps below:

• Complete the application form
• Upload your current resume
• Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close Sunday, 24th May at 11.55pm. 

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation