"Manager HR Staff and Student Administration"

The Manager, HR Staff and Student Administration oversees the Office of HR Staff and Student and is responsible for enhancing the overall customer experience. This position ensures consistency of service and timely completion of employment transactions and information requests. The HR staff and student team provides front line customer service in-person, by phone, and through the ServiceNow service ticket site; serves as the first point of contact for staff and student questions regarding issues that include compensation, timesheets; and staff benefit, and assists with the processing of HR actions in Workday.

Essential Functions:

• Manage the daily operations relating to the Office of HR Staff and Student, which is responsible for responding to staff and student questions regarding pay, benefits, and HR policies as well as processing hiring, termination, and other types of employment-related actions.
• Provides direct support to the team in times of high volume by assisting with ticket load.
• Ensures that the team understands the University’s policies. Coordinates with other HR teams and Payroll as needed.
• Oversee the administrative processes for staff and student employees to ensure personal, benefit, payroll and leave related information are updated and accurate.
• Ensure compliance with federal, state and local regulations including but not limited to I-9 compliance, onboarding, and Federal Work Study.
• Coordinate the administrative process for the hiring and offboarding of the Employer of Record workers.
• Evaluate and streamline administrative processes, improve efficiency and enhance service delivery.
• Work collaboratively with HR colleagues to devise and implement administrative systems that ensure data, filing systems and business processes are efficient, effective, and maintained in a manner that ensures the confidentiality and security of records.
• Manage staff assigned to the HR Staff and Student team. This includes establishing goals, providing coaching and feedback, evaluating performance and seeking opportunities for professional development.
• Monitor team member workloads to ensure sufficient coverage, adequacy and timeliness of customer responses and compliance with HR processes and procedures.

Supervisory Responsibility: This position supervises 2 HR Coordinators.

Competencies: Serving Customers, Prioritizing and Organizing, Managing Performance, Championing Customer Needs, Making Accurate Judgments and Decisions, Supporting Coworkers.

Position Type/Expected Hours Of Work: Full-Time, 35 hours per week, 3-4 days in office.

Salary Range: $80,000 - $90,000 annually.

Required Education and Experience: Bachelor's degree or equivalent, 4-6 years of relevant experience.

Preferred Education and Experience: Master's degree or equivalent, 5-8 years of relevant experience.

Additional Eligibility Qualifications: Experience working in higher education preferred. Strong organizational/management, communication, collaboration skills and results orientation required. Strong computer skills are required with Workday experience preferred.