Manager, Human Resources Operations & Employee Experience

Job Details

The Manager of HR Operations and Employee Experience provides day-to-day leadership for HR operations and employee lifecycle processes, including recruitment workflow, onboarding, offboarding, HRIS operations, performance management coordination, search committee support, supervisor guidance, and Employee Experience Initiatives.

Reporting to the Associate Director of Human Resources, this position supervises the HR Specialist, Employee Experience, and serves as a primary operational resource for supervisors and employees regarding HR processes, documentation, and employment practices. The Manager helps ensure HR services are timely, consistent, accurate, and aligned with University policy, employment law, and institutional priorities.

This position partners closely with the Associate Director of Human Resources and the Benefits & Training Specialist to support coordination across benefits, leave, accommodations, workers’ compensation, payroll, compliance training, compensation-related processes, and employee lifecycle activities. While the Manager supports communication, documentation, HRIS updates, and operational handoffs related to these areas, primary responsibility for benefits administration, compensation analysis, protected leave administration, ADA accommodation review, and workers’ compensation coordination remains with the Associate Director of Human Resources or another designated HR leader.

The Manager of HR Operations and Employee Experience supports a culture of accountability, service, consistency, and continuous improvement by strengthening HR workflows, developing clear procedures, coaching supervisors on routine HR practices, and helping create a positive and organized employee experience from recruitment through separation.

Salary: $70,000-$75,000 Annually

Essential Functions

Leadership and Supervision

• Supervise, coach, train, and direct the work of the HR Specialist, Employee Experience.
• Provide day-to-day leadership for HR operations, ensuring work is completed accurately, consistently, and timely.
• Provide guidance to supervisors and staff regarding routine employment practices, HR procedures, performance documentation, recruitment processes, onboarding, and offboarding.

Recruitment and Onboarding

• Oversee job requisition intake, approval routing, posting, recruitment workflow, and hiring process coordination.
• Partner with hiring managers and search committees to support consistent, equitable, and timely recruitment practices.

HR Information Systems (HRIS) Administration and Data Integrity

• Serve as the operational lead for HRIS workflows, employee data accuracy, and routine HR reporting.

Employee Experience and Engagement

• Lead day-to-day employee experience initiatives in partnership with the HR Specialist, Employee Experience.

Compliance and Cross-Functional Coordination

• Partner with the Associate Director of Human Resources and the Benefits & Training Specialist to ensure HR operations are coordinated with benefits, leave, accommodation, workers’ compensation, payroll, and compliance processes.

Search Committee and Compliance Training

• Coordinate search committee training and support, including process guidance, implicit bias training logistics, interview support, and documentation expectations.

Performance Management and Supervisor Support

• Coordinate the annual performance management and position summary statement processes.

HR Operations and Process Improvement

• Ensure accuracy, confidentiality, and organization of HR records, job descriptions, personnel files, and employee lifecycle documentation.

Qualifications

• Minimum of a Bachelor’s degree required from an accredited college or university in human resources, business administration, psychology or closely related field.
• SHRM-CP, PHR, or similar HR certification preferred.
• Minimum of (3) three to (5) five years of progressive human resources experience, including at least (1) one year of supervisory, team lead, project lead, or process leadership experience required.
• Experience managing or administering HRIS platforms (e.g., Banner, Workday, UKG, ADP or equivalent) including workflow design, reporting, and data auditing.