"Manager, Instruction Faculty Pre Licensure"

Job Description

Western Governors University is seeking a Manager, Instruction Faculty Pre Licensure. This full-time position is located at Home Office and involves managing instructor performance, leading team training, and ensuring student success in a competency-based education model.

Essential Functions and Responsibilities:

• Establishes clear performance expectations for and with input from assigned Instructor.
• Manages instructor performance to achieve VSAT, pacing, non-attempt rate, pass rate, OTP, retention, and student satisfaction goals.
• Conducts instructor performance reviews and manages performance improvement plans.
• Develops and leads the team- and program-specific training initiatives.
• Catalyst for team morale. Ensures that instructors are connected and engaged with each other.
• Leads team meetings and designs and leads training meetings.
• Effectively serves both assigned students and assigned instructors.
• Provides direct, comprehensive guidance to assigned students and assigned instructors.
• Maintains appropriate documentation of all student- and employee-related transactions.
• Manages students' academic progress according to university policies.
• Maintains regular communication with students according to university protocol.
• Uses the telephone and email extensively throughout the day.
• Understands WGU degree programs, policies, and procedures.
• Provides accurate information and high-quality customer service at all times.
• Participates in department planning, hiring, and training initiatives, as a member of the Faculty Leadership Team.
• Collaborates with product management, assessment, academic services, enrollment, educational technology, and other WGU department leaders to provide students a personal, flexible, and seamless education experience.
• Develops and implements effective communication strategies to impact the student experience positively.
• Collaborates with department leaders to make hiring and promotion recommendations.
• Ensures that strategic plans are executed, and results are analyzed for the future direction.
• Designs and implements initiatives, take ownership of assigned deliverables, and applies strong leadership skills to improve student success rates.
• Builds and leads a high-performing, cross-functional team.
• Develops strategic and effective working relationships with key WGU stakeholders.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Understanding and appreciation of a competency-based education model.
• Experience leading teams focused on student support and instruction.
• Documented use of technology based educational delivery systems.
• Demonstrated ability to work with struggling or at-risk students.
• Demonstrated ability to function in a leadership and guiding role that enhances student achievement toward educational goals in a competency-based learning environment.
• Track record for effective coaching and communication skills with a widely diverse student population.
• Track records for effective communication and collaboration with a diverse professional population of WGU colleagues, partners, and stakeholder professional integrity that represent the educational standards within higher education.
• Strong leadership skills.
• Ability to inspire and engage team members.
• Experience leading change while increasing specific, measurable results.
• Team player able to collaborate with leaders and experts at all levels.
• Must be comfortable with collecting, analyzing, and using quantitative information to implement change.
• Thrives in a dynamic, innovative work environment.
• Strong verbal and written communication skills.
• Ability to present information clearly, concisely, and accurately.
• Technologically competent with online teaching tools, video conferencing tools, and MS Office suite.
• Comfortable working in a pay for performance environment.
• Leads ongoing team- and program-specific training in a distributed (in-office & remote employees) environment.

Competencies:

Organizational Impact: Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office. Assigns and distributes work. Compiles data to prepare budgets.

Problem Solving and Decision Making: Responsible for making moderate improvements of processes or systems to enhance performance of the job area. Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.

Communication and Influence: Communicates within job area and occasionally with external groups. External facing professionals (i.e. Admissions) communicate more regularly with external groups on routine matters. Ensures compliance with University policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.

Leadership and Talent Management: Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews. May complete assignments that are technical in nature in addition to supervising others.

Job Qualifications:

Minimum Qualifications:

• Advanced degree in Nursing and all applicable licenses and certifications.
• Unencumbered compact/multistate RN licensure or single state license in the state of residence (if non-compact state) with additional licenses in WA, TN, and other states as required.
• 2 years of highly successful academic practice, based on student outcomes, in the role area/practice working with prelicensure and/or undergraduate students.
• 2 years of leadership experience, leading and supervising 3 or more employees with performance management.
• Up to 20 percent travel.

Preferred Qualifications: Experience with leading and managing a team that includes Prelicensure Nursing faculty. Terminal degree in Nursing. Change Management certification and/or experience. 5 years leadership experience in higher education.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Full-Time Regular Positions: This is a full-time, regular position eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off.