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Description
The Manager, Learning Commons, is responsible for managing the
daily operations of the UCM Learning Commons by ensuring that
effective academic tutoring is provided to all undergraduate
students. This position is responsible for administering the
Writing Center and Online Writing Lab (OWL) services provided to
UCM students and for recruiting and training student tutors,
including embedded tutors and supplemental instructors. The
Manager, Learning Commons, assures a high degree of constituent
service is provided in a walk-in model, on an appointment basis,
and to online students. This position produces marketing materials
for the entire Learning Commons to actively promote services and
connect with students.
Examples of Duties
Manage daily operations of the Learning Commons and Writing
Center: 70%
Administer tutoring services to include recruiting, hiring,
supervising, and retaining highly-qualified peer tutors in all
high-need subject areas.
Develop a comprehensive and efficient schedule for in-person,
embedded, and online tutoring services.
Approve student tutor payroll and manage appointment
availability and staffing using Learning Commons software
tools.
Ensure tutors adhere to unit policies and procedures to
maintain high standards for constituent services, oversee
front-desk reception, collect usage data, evaluate student-employee
performance, and assess the quality of services and intended
program outcomes.
Identify gaps in tutoring services and work collaboratively for
improvement.
Use various student records systems as needed (Banner, Penji,
Achieve).
Ensure a high degree of constituent service through all modes of
support provided by the Learning Commons and Writing Center:
30%
Produce marketing materials for the Learning Commons and
actively promote services to all students.
Work closely with other faculty and staff to be responsive to
student tutoring needs across all modes, including embedded
tutoring and supplemental instruction.
Train Learning Commons staff to assist students in non-academic
needs through referrals to subject matter experts (e.g., financial
aid, advising, student records, counseling, etc.)
Typical Qualifications
Education:
Bachelor’s required in any program.
Master’s degree in any program related to the education and/or
support of student services. preferred
Experience:
Minimum of two (2) years working with collegiate learners in an
educational setting
One (1) year of supervisory experience preferred
Supplemental Information
Special Skills, Abilities, and Knowledge:
Willingness to support at-risk student populations.
Supervisory Responsibility:
Lead worker: Assigns, trains, schedules, oversees, or reviews
the work of others.
Student employees, including graduate assistants - 40+
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