Manager of Client Support Services

Engage with services and departments across the College of Veterinary Medicine (CVM) using positive leadership principles

Represent the units assigned in critical managerial meetings

Responsible for ensuring all services and supplies are charged for according to hospital fee schedule, and following VMC policy

Partner with clinicians to evaluate and implement a variety of customer service needs as they arise

Maintain and track inventory of medical equipment and instruments

Work with the Director to determine authority and decision making responsibilities

Improve communication flow between all employees, clients and hospital customers

Ensure that service functions assigned to individuals or teams are performed in a timely, efficient effective manner

Managerial duties include supervisory, budgeting, accountability for fiscal performance and planning

Assist in coordinating activities within the outpatient receiving services

Build client facing processes that fit with clinical practices and prioritize patient care

Write SOPs with the Section Heads as needed

Monitor the budget as delegated by Director

50% - Supervision

• Manage and lead supervisors who may oversee approximately 15-20 direct resorts
• Identify and recognize staff contributions
• Facilitate conflict resolution and hold others accountable for their interpersonal impacts as well
• Disseminate all necessary information to supervisors, who in turn disseminate to staff
• Conduct performance reviews for assigned employees
• Train teams in standard operating procedures (SOPs) as needed
• Is aware of clerical duties and workflow within the assigned services
• Continuously improve service delivery, helping the VMC thrive in a competitive environment
• Suggest efficiencies and help develop new initiatives
• Maximize productivity within the services in collaboration with patient support managers
• Approach collaboration with whole system thinking.
• Assist supervisors with coaching, progressive discipline and grievances as necessary
• Provide feedback to supervisors on performance, complete probationary/annual performance evaluations
• Assist supervisors with the hiring, development and discharging of employees assigned to area
• Work with other leaders to provide coverage during vacations, illnesses, and cross training programs

Interpersonal Skills

• Provide excellent customer service to staff, colleagues, clients and supervisor
• Maintain a positive attitude and work as a team player across services within the VMC to achieve goals
• Use time efficiently, take initiative, and proactively address departmental and hospital needs
• Work with students, staff, clients and clinicians in a respectful and positive manner
• Enhance communication, manage conflict, promote safety and team cooperation

Work Environment

• This work is performed on site at The University of Minnesota Veterinary Medical Center, and requires daily visibility with the teams.
• Hours of work are Monday - Friday 8:00 a.m. - 4:30 p.m.
• Occasionally, hours are adjusted to accomplish the work.

Supervision

• Immediate supervisor – Director of Operations
• Work direction given by – Director of Operations

Qualifications

Required Qualifications

• Bachelor's degree and at least six years of experience
• Strong interpersonal skills

Preferred Qualifications

• Expertise in using data to inform decisions - managing to KPIs, project management, billing

Pay and Benefits

Pay Range: $85,000 - $96,000 annually; d epending on education/qualifications/experience

Time Appointment: 100% A ppointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.