"Manager, Project Support Services"

Reporting to the Director of Operations, the Manager, Project Operations and Support provides strategic and operational leadership for a team of Project Management Analysts supporting UCSF's capital project portfolio. This role is responsible for ensuring efficient and effective delivery of project operations, business processes, and administrative services that enable successful project outcomes.

The Manager oversees day-to-day operations and resource planning, fostering a culture of collaboration, accountability, and continuous improvement. Through the application of Lean principles and data-informed decision-making, the Manager drives operational excellence and consistency across systems, workflows, and service delivery.

Serving as a key partner and advisor to the Director, the Manager provides high-level analysis, insight, and recommendations on business operations, policy, and resource planning. The role interprets and enforces compliance requirements related to human resources, finance, purchasing, safety, and facilities planning, ensuring adherence to UC policies and standards.

The Manager, Project Operations and Support, plays a critical leadership role in building strong cross-functional partnerships across UCSF Real Estate and with campus stakeholders--championing efficiency, transparency, and innovation in support of UCSF's mission and capital program objectives.

Key Responsibilities

Operational Leadership & Process Improvement

• Lead the day-to-day operations of the Project Support Services team, ensuring effective service delivery for capital projects.
• Develop, implement, and continuously improve business processes, tools, and systems to enhance operational efficiency and consistency.
• Apply Lean principles to streamline workflows, reduce redundancies, and improve service quality.
• Oversee data integrity, performance tracking, and reporting to support data-informed decision-making.

Strategic Planning & Analysis

• Partner with the Director to align team priorities with UCSF Real Estate's strategic goals and capital program objectives.
• Provide high-level analysis and recommendations on business operations, policy, and resource allocation.
• Identify and address emerging challenges and opportunities, ensuring proactive planning and effective risk mitigation.

People Leadership & Team Development

• Lead, mentor, and develop a team of Project Management Analysts, fostering professional growth and engagement.
• Promote an inclusive, collaborative, and high-performance team culture grounded in accountability and respect.
• Manage workload distribution, staffing plans, and performance expectations to ensure optimal resource utilization.
• Interpret and apply human resources policies, ensuring compliance with UC requirements and best practices in workforce management.

Compliance, Policy, & Stakeholder Engagement

• Ensure operational practices comply with UC and UCSF policies related to finance, procurement, safety, and facilities planning.
• Partner with internal and external stakeholders to resolve complex issues and align processes across business functions.
• Represent UCSF Real Estate in cross-campus initiatives and forums, advancing collaboration and operational best practices.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The approved salary range for this position is $125,000 - $145,000 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html