Manager, Student Central and Engagement
About This Opportunity
Step into the Manager, Student Central and Engagement role and lead at the heart of the UQ student experience. You’ll guide a high-performing team in Student Central - the front door for students seeking support, guidance, and connection.
In this fast-paced, people-first environment, no two days are the same. You’ll shape how students access services across the University, lead engagement initiatives, and play a key role in enhancing the student experience during critical points like orientation.
If you thrive on building strong teams, improving services, and delivering meaningful impact, this is your opportunity to lead where it matters most.
Key responsibilities will include:
- Leading and supporting a frontline team to deliver high-quality, student-centred services
- Overseeing enquiry management across multiple channels to ensure timely, accurate responses
- Acting as an escalation point for complex student enquiries, or in response to urgent matters
- Driving engagement initiatives, including events and activations within Student Central
- Managing intake and triage processes to connect students with the right support
- Coordinating orientation activities that showcase student support and wellbeing services
- Overseeing our International Student Supervision Program team, who provide pastoral care and support to international students aged under 18 years who are enrolled and living in Brisbane without their guardian
About You
You’re a confident and people-focused leader who thrives in a fast-moving environment. You bring a strong service mindset, with a genuine passion for improving student outcomes and experience.
You will also demonstrate:
- Proven leadership experience managing diverse teams in high-volume, client-facing environments
- Strong stakeholder engagement skills, with the ability to influence across dynamic organisations
- Experience designing and delivering projects, with a focus on measurable outcomes
- The ability to prioritise, stay calm under pressure, and deliver high-quality work to deadlines
- An understanding of student support services and the needs of diverse and vulnerable cohorts
- A demonstrated commitment to trauma-informed, and person-centred decision making and service delivery
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