• Reference number: 26470
• Term: Two positions available on a fixed-term, full-time basis until 31 July 2027
• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: Current staff members of QUT who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

Who are we looking for?

We are seeking a Student Support Officer to join Faculty Operations, Faculty of Business and Law.

The Student Support Officer plays an important role in supporting students throughout their higher education journey. The position provides responsive, professional and student-centred support across a range of channels, including face-to-face consultations, phone enquiries, email communication and student events. The role is responsible for providing guidance and advice in relation to QUT’s Manual of Policies and Procedures, particularly learning and teaching policies. This includes assisting students to understand university procedures and supporting them with enquiries and online applications relating to enrolment, course progression, concessions and other student administration matters. Working within a faculty that values a caring, inclusive and welcoming approach, the Student Support Officer will engage with a diverse client group, including students, staff and colleagues across university divisions and departments. The appointee will work collaboratively as part of a busy, client-service focused team, providing high-quality administrative support and service to key stakeholders while contributing to a positive student experience. This position reports to the Student Services Operations Manager for career planning, development and performance expectations.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

QUT is a major Australian university with a global reputation and a ‘real world’ focus. Our courses equip our students and graduates with the skills and mindset they need to realise their full potential in a rapidly changing world. The Faculty of Business and Law comprises the QUT Business School and QUT Law. Widely recognised for yielding career-ready graduates, industry engagement, and relevant high-quality research, we prepare learners and communities today for the real world of tomorrow..

What you need to succeed

1. Completion of a degree or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated ability to provide a high standard of professional, client service in a busy client-orientated environment, including the ability to prioritise work, meet deadlines and balance competing demands.
3. Demonstrated ability to work effectively in a team environment and adapt to changing needs.
4. Good written and oral communication skills with a high degree of accuracy and attention to detail.
5. Interpersonal skills which demonstrate the ability to liase effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality.
6. Demonstrated ability to use intermediate functions of office technology software applications including Microsoft Office, e-mail, student/client management systems, social media, and databases.
7. Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Student Support Officer

Job opens: 01-Sep-2026

Applications Close: 16-Sep-2026 at 11.30pm

View Position Description

How to apply:

• Start your application by clicking the "begin" button.
• Login to an existing account or reset your password
• Preview Application Form

By choosing to continue, you agree to the privacy policy. Show Privacy Policy

• Reference number: 26470
• Term: Two positions available on a fixed-term, full-time basis until 31 July 2027
• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: Current staff members of QUT who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

Who are we looking for?

We are seeking a Student Support Officer to join Faculty Operations, Faculty of Business and Law.

The Student Support Officer plays an important role in supporting students throughout their higher education journey. The position provides responsive, professional and student-centred support across a range of channels, including face-to-face consultations, phone enquiries, email communication and student events. The role is responsible for providing guidance and advice in relation to QUT’s Manual of Policies and Procedures, particularly learning and teaching policies. This includes assisting students to understand university procedures and supporting them with enquiries and online applications relating to enrolment, course progression, concessions and other student administration matters. Working within a faculty that values a caring, inclusive and welcoming approach, the Student Support Officer will engage with a diverse client group, including students, staff and colleagues across university divisions and departments. The appointee will work collaboratively as part of a busy, client-service focused team, providing high-quality administrative support and service to key stakeholders while contributing to a positive student experience. This position reports to the Student Services Operations Manager for career planning, development and performance expectations.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

QUT is a major Australian university with a global reputation and a ‘real world’ focus. Our courses equip our students and graduates with the skills and mindset they need to realise their full potential in a rapidly changing world. The Faculty of Business and Law comprises the QUT Business School and QUT Law. Widely recognised for yielding career-ready graduates, industry engagement, and relevant high-quality research, we prepare learners and communities today for the real world of tomorrow..

What you need to succeed

1. Completion of a degree or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated ability to provide a high standard of professional, client service in a busy client-orientated environment, including the ability to prioritise work, meet deadlines and balance competing demands.
3. Demonstrated ability to work effectively in a team environment and adapt to changing needs.
4. Good written and oral communication skills with a high degree of accuracy and attention to detail.
5. Interpersonal skills which demonstrate the ability to liase effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality.
6. Demonstrated ability to use intermediate functions of office technology software applications including Microsoft Office, e-mail, student/client management systems, social media, and databases.
7. Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Student Support Officer

Job opens: 01-Sep-2026

Applications Close: 16-Sep-2026 at 11.30pm

View Position Description

How to apply:

• Start your application by clicking the "begin" button.
• Login to an existing account or reset your password
• Preview Application Form

By choosing to continue, you agree to the privacy policy. Show Privacy Policy