About Salve Regina University:
Salve Regina University, ranked as one of the most transformative
colleges in the United States by Money Magazine, is a comprehensive
Catholic University located in the scenic coastal community of
Newport, Rhode Island. The University's commitment to academic
success and personal discovery extends beyond its historic campus
into a dynamic world where the application of higher thinking and
skill are most valued. Salve Regina offers bachelor's and master's
degree programs, graduate certificates, and doctoral programs in
humanities, international relations and nursing. Enrollment
includes more than 2,600 undergraduate and graduate students from
across the U.S. and around the world.
Job Description:
BASIC FUNCTION:
The Media Services Specialist I is an entry-level technical support
position responsible for assisting with the operation, support, and
maintenance of audiovisual, classroom, conferencing, and media
technologies throughout the University.
Working under the direction of the Associate Director of Academic
Support Services and in collaboration with other Information
Technology staff, the Specialist provides first-level technical
support for classrooms, meetings, events, presentations, and other
University activities.
This position is designed to provide opportunities for continued
learning and professional development in audiovisual technology,
classroom technology, multimedia systems, and related information
technologies. The successful candidate should demonstrate technical
aptitude, initiative, strong customer-service skills,
dependability, and a commitment to continuous learning.
Some evening and weekend hours will be required to support
University events and activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide technical support for classroom, audiovisual, media,
and conferencing technologies used throughout the University.
Support the setup, operation, monitoring, and breakdown of
technology and equipment used for classes, meetings, events,
presentations, and special programs.
Troubleshoot technology issues, resolve routine problems,
document support activities, and escalate complex issues when
appropriate.
Assist with the maintenance, testing, inventory, installation,
and replacement of classroom and audiovisual technology equipment
and systems.
Provide guidance and technical assistance to faculty, staff,
students, and guests in the use of supported technologies.
Collaborate with Information Technology staff and University
departments to support teaching, learning, meetings, events, and
other University initiatives.
Maintain accurate documentation, support records, and
instructional materials.
Participate in training and professional development activities
to expand technical knowledge and maintain awareness of evolving
technologies and best practices.
OTHER DUTIES AND RESPONSIBILITIES:
- Assist in maintaining an appropriate supply of commonly used
audiovisual accessories, including cables, adapters, connectors,
batteries, and related equipment.
- Assist with inventory, organization, deployment, and tracking
of audiovisual and media equipment.
- Assist with video recording, basic multimedia production,
editing, streaming, and related projects as assigned.
- Assist with maintaining equipment, inventory, warranty, and
service information.
- Remain informed about developments in audiovisual, classroom,
conferencing, multimedia, and related technologies.
- Provide assistance and guidance to student employees when
assigned by the Associate Director.
- Perform other related duties as required.
- This position is classified as an "essential position". During
the academic year, when students are on-campus, employees who
occupy an essential position ("essential personnel"), may be
required to be on campus during emergencies, when work and/or
classes have been cancelled. Essential personnel will be notified
by their supervisor if they're required to be on-campus during such
emergencies.
LICENSES, TOOLS, AND EQUIPMENT:
- No professional license or certification is required at the
time of hire.
- The employee will use computers, audiovisual equipment,
classroom technology, hand tools, test equipment, videoconferencing
systems, and other technology commonly used in an academic
technology environment.
- Opportunities may be provided to pursue relevant industry
training and certifications as part of professional
development.
ENVIRONMENTAL CONDITIONS:
The incumbent is not substantially exposed to adverse environmental
conditions.
Requirements:
REQUIRED QUALIFICATIONS:
A combination of education, currently pursuing a degree, training,
work experience, technical experience, or demonstrated skills
sufficient to perform the essential functions of the
position.
Candidates should demonstrate:
- Basic familiarity with computers and common technology,
including Windows and/or macOS environments.
- Comfort working with common audiovisual technology such as
displays, projectors, microphones, speakers, cameras, computers,
and presentation equipment.
- Basic troubleshooting and problem-solving ability.
- Ability and willingness to learn unfamiliar technologies and
technical procedures.
- Ability to follow written and verbal technical
instructions.
- Strong customer-service orientation and ability to work
effectively with individuals having varying levels of technical
experience.
- Clear verbal and written communication skills.
- Ability to organize assigned work, manage multiple requests,
and follow tasks through to completion.
- Dependability and ability to provide reliable support during
important University activities.
- Ability to work collaboratively as part of a team and
independently within established procedures.
- Willingness and ability to work occasional evenings and
weekends when necessary to support University events.
- Formal education in audiovisual technology, information
technology, multimedia, communications, computer science, or a
related field may be beneficial but is not required.
PREFERRED QUALIFICATIONS:
Any of the following would be beneficial but are not required for
consideration:
- Associate's or bachelor's degree, certificate, coursework, or
technical training in audiovisual technology, information
technology, multimedia, communications, computer science, or a
related discipline.
- Previous experience providing technology, audiovisual, event,
help-desk, classroom, or customer support.
- Experience with audiovisual equipment such as projectors,
displays, microphones, speakers, cameras, mixers, or control
systems.
- Familiarity with Microsoft 365 and collaboration platforms such
as Microsoft Teams and Zoom.
- Familiarity with Windows and macOS computers.
- Basic understanding of computer networking or IP-connected
devices.
- Experience supporting meetings, presentations, performances,
conferences, or special events.
- Experience with video recording, streaming, editing, or
multimedia-production software.
- Experience working in an educational environment.
- Relevant audiovisual or information-technology training or
industry certifications.
REQUIRED SKILLS AND ABILITIES:
- Demonstrated interest in technology and learning new technical
skills.
- Customer-service orientation and professional interpersonal
skills.
- Basic analytical, troubleshooting, and problem-solving
abilities.
- Attention to detail.
- Ability to communicate technical information clearly to
non-technical users.
- Ability to receive instruction, ask appropriate questions, and
apply learned procedures.
- Ability to document work accurately.
- Ability to organize and prioritize multiple assignments and
follow them through to resolution.
- Ability to recognize when a problem requires escalation to more
experienced technical staff.
- Ability to work effectively both independently within
established procedures and collaboratively as part of a team.
- Ability to interact professionally with students, faculty,
staff, guests, and other members of the University community.
- Commitment to continued learning and professional
development.
Additional Information:
Salve Regina University offers generous benefits to eligible
employees including (waiting periods apply):
- health, dental and vision coverage available on the first of
the month following date of hire
- 403(b) retirement plan through TIAA with employee and employer
contributions as well as access to advising services
- long-term disability coverage
- employer-paid life and AD&D insurance
- up to 100% free tuition at Salve for eligible employees and
qualified dependents
- robust wellness program and free access to the on-campus
Fitness Center
Other available benefits include:
- supplemental life insurance for employees and dependents
- supplemental insurance coverage through Aflac
- Tuition Exchange scholarship program. Application available for
qualified dependents of eligible employees working full-time
- discounted pet insurance through ASPCA
- student loan forgiveness assistance program (SAVI)
- employee Assistance Program through Health Advocate
- flexible spending health and dependent care accounts
- health savings accounts
- 529 collegebound saver program
- paid parental leave and adoption assistance
For more detailed information on Salve's benefits, visit
https://salve.edu/human-resources/benefits .
Salve Regina University strives to cultivate belonging values
through diversity, equity inclusion in order to foster a welcoming
culture for our staff, faculty and students, as well as the wider
community. Salve Regina University embraces all people with grace.
No matter the path traveled to get here, the University
acknowledges that many identities will intersect. Salve Regina
belongs to all in its community.
Application Instructions:
Applicants must apply online for any open staff and faculty
positions by providing a cover-letter and resume. Pre-employment
background checks and reference checks are required of successful
candidates. Salve Regina University participates in E-verify.
Please provide three professional references (1 current/former
supervisor, 2 colleagues). If you are selected as one of our
finalists applicants for the position, we will request the
referee's you listed in your application to complete a reference
screening form. By adding your referee's contact information below,
you consent to allow Salve Regina University to contact your
referee's for written references.
URL:
www.salve.edu
