"Medical Assistant Coordinator"

Job Description

The Medical Assistant Coordinator provides comprehensive administrative, operational and clinical support to Student Health Services providers and the student population in a fast-paced, high-volume clinical environment. This role coordinates referral management, provider scheduling, and key administrative workflows while performing all core medical assistant functions to ensure efficient clinic operations, regulatory compliance, and continuity of care. The position serves as a central liaison among providers, students, Medical Assistants, and external community partners; manages referral tracking and reconciliation within the EHR; supports internal and external appointment scheduling; and may assist with critical operational tools such as provider schedule templates, on-call calendars, processing health record release requests for current and former students, and after-hours coverage information.

The Medical Assistant Coordinator also provides backup coverage for peers, assists leadership with quality improvement and administrative initiatives, and contributes to patient intake, phone coverage, and greeter functions to support safe, timely, and patient-centered care delivery.

Job Qualifications

Education and Experience

• High School Diploma or GED required.
• Certification from a Medical Assistant training program or equivalent, including training in medical and office assisting.
• Clinical experience in an ambulatory setting.
• CPR Certification.
• Minimum one-year medical office experience preferred.

Job Competencies

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to maintain work priorities in an environment with multiple concurrent tasks and projects while meeting deadlines with minimum supervision.
• Excellent computer proficiency, including Zoom, Google Suite of collaborative tools, Microsoft Office; Excel, Word and Powerpoint.
• Proven ability to be proactive and take initiative in day-to-day activities in order to implement process improvements.
• Respect confidential information with discretion.
• Ability to work with a diverse student population.
• Ability to handle stressful situations.

Background Check: All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown.

Additional Information: Please submit a resume and cover letter when applying for this position. To learn about Brown University's benefits, please visit here for further information.

Benefits of Working at Brown: Information on the Benefits of Working at Brown can be found here.

Recruiting Start Date: 2026-02-04

Job Posting Title: Medical Assistant Coordinator

Department: Health Services

Grade: Grade 7

Worker Type: Employee

Worker Sub-Type: Regular

Time Type: Full time

Scheduled Weekly Hours: 37.5

Position Work Location: Hybrid