"Medical Assistant I - Otolaryngology"

Scheduled Hours

40

Position Summary

Offering a 4-day-10 hour schedule option, WashU Department of Otolaryngology (Ear, Nose, and Throat) adult ambulatory clinics are looking for a Medical Assistant, Level I to work primarily in our South and West offices. Excellent patient care starts from the moment a patient walks in the door. We are looking for friendly faces to welcome and care for our patients who present with many challenges. ENT is more than just tonsils and ear tubes! We work hard to give our patients the highest level of care in a multidisciplinary setting. Our medical assistants collaborate with providers and other clinical staff to create a patient-centric experience. If you are looking for a patient-facing position that offers the opportunity to grow and learn with a promotional pathway, we would love to meet you.

Job Description

Primary Duties & Responsibilities:

Patient Care Duties:

• Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications.
• Prepares for office hours by doing tasks, such as obtaining charts, scheduling tests and preparing exam rooms.
• Assists with examinations, procedures and lab tests.
• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
• May administer medications under the order of physicians or nurse practitioner (this includes vaccines and intramuscular and subcutaneous injections).

Communication and Documentation:

• Directs patient flow, assists with special procedures/treatments and completes requisitions.
• Routes phone messages, patient questions and telephone communications to appropriate personnel.
• Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
• Completes necessary paperwork and documentation in a timely manner.
• Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
• May complete requisitions/orders per WashU guidelines.

Equipment and Supplies:

• Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.
• Cleans and stocks exam rooms and sterilizes instruments.

Other Functions:

• Maintains required HIPAA compliance, maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions:
Normal office environment.
Exposure to blood-borne pathogens.
Requires protective devices.
Patient care setting.
Direct patient care setting

Physical Effort:
Typically sitting at desk or table.
Typically standing or walking.
Typically bending, crouching, or stooping.
Occasional lifting (25 lbs. or less).

Equipment:
Office equipment.
Clinical/diagnostic equipment.

Required Qualifications

Education:
High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA), Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration

Work Experience:
No specific work experience is required for this position.

More About This Job

Required Qualifications:

• Medical Assistant certification/registration-eligible graduate or be scheduled to graduate from an accredited medical assistant program; substitutions include graduate of an accredited nursing program (such as RN/LPN).
• Proof of a Medical Assistant registration/certification or complete Medical Assistant registration/certification within six months of hire date (or within a shorter time frame if noted by hiring manager).
• Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Online proctored exams are not sufficient to meet the credential requirement.
• Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements).

Preferred Qualifications

Work Experience:
Relevant Experience (1 Year)

Skills:
Anatomy, Electronic Medical Records (EMR), Family Support, Interactive Communication, Medical Terminology, Organizational Communications, Patient Support, Physician Communications, Physiology, Telephone Communications

Grade

C04-H

Salary Range

$16.23 - $21.88 / Hourly