Job Details

Medical Assistant III

Job Summary

The Department of Emergency medicine is recruiting a Medical Assistant III for a new role supporting our clinical operations. The position will focus on patient communication, follow-up, and coordinating care as directed by licensed providers. It will also include general administrative support of our clinical mission. We anticipate most patient interaction for this role will take place over the phone rather than in person.

Responsibilities

Patient Communication & Care Coordination:

• Conduct timely follow-up phone calls with high-risk patients regarding appointments, test results, and care instructions
• Coordinate care transitions and communication with Emergency Department leadership and (ED) case management teams
• Track and follow up on ED lab and imaging results, ensuring timely review and communication with providers
• Support clinical initiatives to improve patient care and patient experience

Certification & Compliance Support:

• Serve as Department Mask Fit Testing Super User (will be required to complete Super User training with Work Wellness/Employee health upon hire). Responsibilities including: track, schedule, conduct and document annual mask fit tests for department providers.
• Maintenance of electronic certification records for:
  • ACLS (Advanced Cardiovascular Life Support)
  • PALS (Pediatric Advanced Life Support)
  • ATLS (Advanced Trauma Life Support)
• Maintain accurate and up-to-date records of all certifications and notify individuals of upcoming expirations.
  • DEA Licenses
  • Controlled Substance Licenses
  • Medical Licenses
• Notify individuals of upcoming expirations.
  • Required Immunizations/TB Testing
  • Annual Bridge (LMS) Training

Administrative & Liaison Duties:

• Act as a central point of contact between clinical staff and administrative department
• Assist with scheduling, documentation, and communication related to ongoing training and compliance requirements
• Support faculty, staff and residents with administrative needs related to credentialing and onboarding
• Outreach and relationship building with external clinical partners

Minimum Qualifications

Required:

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

One of the following:

1. Current Advanced EMT certification with the State of Utah.
2. Current certification to practice as a Paramedic in the State of Utah.
3. Current certification as a Certified Medical Assistant (CMA) through AAMA
4. Currently credentialed in ABR-OE (Assessment-Based Recognition in Order Entry) through AAMA.
5. Current certification as a Registered Medical Assistant (RMA) through AMT
6. Current certification as a National Certified Medical Assistant (NCMA) through NCCT.
7. Current Clinical Medical Assistant Certification through NHA.
8. Current certification as a NRCMA - Medical Assistant through the National Association for Health Professionals.

• Three years of experience as a Medical Assistant.

Preferences

• Familiarity with hospital or academic medical center operations
• Oral and written fluency in Spanish
• Microsoft Excel experience
• Experience using Cloud-based storage like Box or OneDrive
• Highly detail-oriented with great organization and follow-through
• Strong communication skills
• Proficiency in electronic health records (EHR)
• Ability to manage multiple tasks and deadline in a fast-paced environment

Special Instructions

• Requisition Number: PRN43840B
• Full Time or Part Time? Full Time
• Work Schedule Summary:
• Department: 01775 - EMERGENCY MEDICINE DIVISION
• Location: Campus
• Pay Rate Range: $24.97 - $27.37
• Close Date: 1/31/2026
• Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/193726