"Medical Assistant - Neurosurgery"

Within the Department of Neurological Surgery, the Brain and Spinal Injury Center (BASIC) is a large clinical and research division consisting of physicians, nurses, research faculty, staff, and trainees. The Medical Assistant III plays a key role in supporting multidisciplinary care teams serving patients with complex, chronic, and serious health conditions.

Under the supervision of the Manager and guided by Ambulatory Services policies and procedures, the Medical Assistant III actively participates in quality improvement initiatives and assists in coordinating patient care across UCSF Medical Center practices. This role serves as a primary liaison between providers and patients, ensuring effective communication, coordination of services, and advocacy to address medical and psychosocial needs.

Key Responsibilities:

• Coordinate care for patients both on and off the daily clinic schedule, particularly those with complex or chronic conditions
• Serve as a primary conduit of information between patients, families, and care providers
• Support multidisciplinary quality improvement efforts to enhance patient health outcomes
• Provide patient advocacy, education, and referral services as needed
• Demonstrate service excellence by adhering to UCSF PRIDE values: Professionalism, Respect, Integrity, Diversity, and Excellence
• Use effective communication skills with patients, families, and colleagues in person, by phone, and electronically
• Maintain patient privacy, confidentiality, and compliance with safety and infection control policies
• Maintain a clean, safe, and organized work environment
• Contribute to department and organizational quality metrics and performance goals

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html