Medical Device Support Specialist Sr / Inter

by ensuring the support of complex medical devices, reporting, and processes. You will work closely with the Information Assurance (IA) team on discovering, locating, and mitigating cyber threats from medical devices. Prepare security assessments for all information systems and information technology services of Michigan Medicine Trusted IT Service Providers for compliance with U-M and Michigan Medicine procedures, legal and regulatory requirements. Help develop mitigation strategies to bring risk levels into an acceptable range and assist and support the Michigan Medicine Trusted IT Service Providers with those remediation activities. As a member of the Information Assurance Team, recommend improvements in policies, procedures, and technical safeguards to address risks to the security of Michigan Medicine's information systems and data. Assess the impact of reported vulnerabilities and help implement mitigation strategies based on severity. Build good relationships with teams and partners at all levels (e.g., management, colleagues, and employees) using competencies to build trust, change perceptions, communicate, influence, and adapt. Improve security service solutions and offerings by keeping up to date on security conferences, seminars, reading, research, and testing. Senior Role: Bachelor's degree in Computer Science, a related field, or related experience, and 3 to 5 years of experience. Intermediate Role: An associate's degree in engineering, science, technology, or equivalent certifications. Things that will make you stand out: Demonstrated customer service experience. Exceptional interpersonal and communication skills. An ability to work effectively in a team environment and independently with minimal supervision. Ability to operate a motor vehicle for off-site travel to other Michigan Medicine Facilities. Ability to move and/or lift medical devices weighing up to 50 lbs. This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state, and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards, including but not limited to ITAR, EAR, HIPAA, and FISMA. Responsible for protecting data and information from unauthorized release or loss, alteration, or unauthorized deletion; and for following applicable regulations and instructions regarding access to computerized files, the release of data, etc., as stated in a computer access agreement. Working knowledge of Medical Devices. Experience administering computers and servers running multiple current distributions of the Linux operating system. Experience writing and editing Linux and Windows command-line shell scripts. Experience supporting Apple computers running current and recent versions of the macOS operating system. Experience providing IT support in a healthcare environment. Bachelor's degree or higher in Cybersecurity-related programs. 3-5 years of work experience in Cybersecurity mitigation of medical devices. Hours are 7:00am - 3:30pm, Monday through Friday. Primary job site is at Michigan Medicine in Ann Arbor, Michigan, however, duties may also be performed at off-site locations. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled at any time after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.