Member Services Coordinator

Job Functions

Operations & Front Desk Management

• Hire, train, schedule, and evaluate Member Services staff
• Maintain and update the Member Services Standard Operating Procedures manual.
• Reconcile payroll and manage the Member Services budget.
• Purchase and manage inventory relevant to student needs.
• Maintain and troubleshoot the ActiveNet point-of-sale (POS) system.
• Oversee merchandise inventory and sales; research and introduce new items.
• Maintain all front desk technology and coordinate with IT for issues.
• Assist with locker management and related concerns.

Financial & Monetary Responsibility:

• Maintain PCI DSS certification and ensure desk staff are certified.
• Establishing and following proper cash and check handling procedures.
• Reconcile POS and vending massage chair sales weekly with Operations Assistant Director
• Process Departmental Deposits as needed.
• Oversee refunds and other monetary transactions.
• Manage budgets within SG and Auxiliary accounts.
• Monitor POS revenue goals and attend budget meetings.

Program, Policy Development and Compliance:

• Monitor membership trends and advise on growth and development strategies.
• Develop and maintain policies for Member Services operations including check-in verification, membership/locker rental and merchandise sales, as well as day-to-day tasks
• Contribute to department-wide marketing and promotional policy discussions, including, but not limited to, social media, print materials, community engagement, donations, and sponsorships.

Facility & Departmental Coordination

• Manage accident/incident reports as reported by Member Services Staff
• Schedule SWC rentals via the Event Management System (EMS).
• Collaborate with the Director of Operations on EMS settings and policies.
• Support other RecWell check-in desks (e.g., Field House, Eco Adventure).
• Collect stats and comply with Department reporting requirements
• Oversee scheduling for SWC conference room and group fitness studios.
• Coordinate facility use for outside groups and special events.
• Participate in departmental committees and staff development initiatives.
• Represent Member Services on departmental committees, project teams, and workgroups; provide operational expertise, contribute recommendations, and assist with implementation of departmental initiatives.
• Build and maintain collaborative working relationships with RecWell staff, campus departments, and external partners to support service delivery and departmental objectives.

Additional Duties

• Approve and manage SWC bulletin board postings
• Oversee the SWC digital signage platform Carousel and develop sponsorship opportunities
• Assist RecWell Department webmaster with website edits and ensure accessibility compliance.
• Oversee department golf cart use and maintenance schedule
• Participate in cross-training activities and provide support across unit functions as needed to ensure operational effectiveness, continuity of service, and team success.
• Collaborate across functional areas and provide operational support for special projects, events, and department-wide initiatives to ensure achievement of RecWell goals.

Supervision Exercised: Student Wellness Complex Member Services staff

Supervision Received: General supervision. The incumbent develops procedures for performing a variety of complex duties within established guidelines; has considerable freedom while the work is in process and receives instructions on new assignments.

Required Qualifications

Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Departmental Requirements

• Strong organizational, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to work evenings and weekends.
• Experience with budgeting, financial tracking software, and current UNF systems is a plus.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator. This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA’s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in-person training session. For more information concerning training or CSA designations, please contact the Clery Act Compliance Manager at (904) 620-1423 or clery@unf.edu.