Question 1

What are the basic qualifications for the Member Support Agent role?

Accepted Answer

The position requires a high school diploma with at least 1 year of related training beyond high school. Additional skills include strong attention to detail , excellent organizational abilities , and multitasking in a fast-paced environment. Fluent English and Spanish is preferred. Explore more administration jobs for similar roles.

Question 2

What does a typical day involve for a Member Support Agent?

Accepted Answer

Primary duties include handling member inquiries via phone and email, processing basic transactions like transfers and loan payments, assisting with technical issues on websites/mobile apps, and maintaining comprehensive knowledge of Harvard FCU products . You'll multitask, balance totals, and identify escalation needs while adhering to policies.

Question 3

Is remote work available, and what is the schedule?

Accepted Answer

This is a hybrid role with 35 hours/week: Monday-Friday 9:00-5:00, onsite once a week (3 days/month), and remote Saturday mornings (4 hours every 2 weeks). Work location follows Harvard's policy on Employment Outside of Massachusetts . Check remote higher ed jobs for options.

Question 4

What benefits does Harvard University offer?

Accepted Answer

Benefits include generous paid time off (including parental leave), medical/dental/vision insurance from day one, retirement plans with contributions, wellbeing resources, professional development, and commuter perks. Learn more on Harvard's Benefits & Wellbeing Page . View higher ed admin jobs for details.

Question 5

How to apply and what screening is required?

Accepted Answer

Submit a cover letter and resume as one document. Pre-employment screening includes identity, education, criminal, credit, and prohibited parties checks. No visa sponsorship . This role has a 90-day orientation period. Applications close May 27, 2026. See free resume template and cover letter template for help.

Question 6

Is experience with financial services or unions required?

Accepted Answer

Prior experience in contact centers or financial services is beneficial but not mandatory. The role is unionized under 55 - Hvd Union Cler & Tech Workers (FLSA non-exempt). Comprehensive training on Harvard FCU systems and products is provided. Related roles at higher ed jobs .

Member Support Agent

Harvard University

Cambridge

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