"MOSDOH - Clinical Operations Manager"

Description

A.T. Still University's Missouri School of Dentistry & Oral Health (ATSU-MOSDOH) is seeking an exempt, full-time Clinic Operations Manager on the St. Louis, Missouri campus. This position reports to the Director of St. Louis Operations. The MOSDOH Clinic Operations Manager will oversee the day-to-day operations of the patient care clinic under the supervision of the Director of Saint Louis Operations. This position supports efficient, high-quality, and compliant dental services by managing staff workflows, optimizing patient access, maintaining regulatory standards, and supporting faculty, students, and staff.

Duties & Responsibilities

• Oversee Day-to-Day Clinical Operations - ensure efficient patient flow, effective chair utilization, and support alignment of academic program needs and clinical operations.
• Supervise/Lead Clinical Support Staff - recruit, train, schedule, conduct performance evaluations, and foster a collaborative and professional work environment.
• Coordinate and Monitor Front Desk - ensure adherence to clinic protocols, scheduling accuracy, and high-quality patient service.
• Support Compliance - support compliance efforts for regulatory, safety, and accreditation standards, including OSHA, HIPAA, CDC, infection control, and institutional policies.
• Manage and Support Patient Services - support patient engagement, including oversight of intake, scheduling, and resolution of escalated patient concerns or complaints.
• Collaborate on Financial Operations - including monitoring billing accuracy, charge capture, collections, budgets, and non-patient revenue sources.
• Support Clinical Systems and Technology - support EHR management, ledger auditing, reporting, staff training, and coordination with clinic technology teams.
• Support Quality Improvement and Operational Effectiveness - support protocol development, audits, documentation, inventory coordination, and continuous improvement initiatives.
• Performs other duties as assigned.

Requirements

Education & Experience

• Bachelor's Degree in business, management, or other related field.
• Knowledge: Management in dental office environment, electronic medical records, budgeting and auditing process, OSHA, HIPPA, FERPA, aseptic and dental procedures, MS Office and Google Suite.
• Skills: Operational efficiency, staff development, patient-centered mindset, compliance and safety focus, clear and professional communication with a high degree of confidentiality. accreditation and dental school clinic structures. High degree of confidentiality.
• Abilities: To analyze problems, try new approaches, and apply knowledge to business solutions; remain calm and project confidence; lead effectively and make sound decisions; work collaboratively while managing multiple priorities and supporting direct reports; to communicate clearly and effectively, both verbally and in writing; to think logically and use technology to improve business processes; to act with integrity and protect confidential and sensitive information.