Student Accounts Coordinator - Credits

in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University. About Murray State Benefits Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information. Equal Opportunity Employment Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. Type of Employment: Regular Full-Time Work Location: Murray, KY Employment Term: 12 Months Position Type: Staff - Non-Exempt (Hourly) Department: Student Account Services Summary of Job Duties and Responsibilities Provide quality customer service by performing a variety of student account functions that includes assisting in the student billing of all education programs and collections, payment plans and payment options for students and families. Counsel students and parents regarding their financial obligation to the University. Explain the University’s policies and procedures as they relate to student accounts. Review student billing and financial aid awards to determine out of pocket costs and balance due; assist students with setting up a payment plan to cover balance. Work closely with other offices of the University. Maintain a positive working relationship with these areas and foster an atmosphere of goodwill and teamwork across departments. Thoroughly respond to inquiries from students, parents and staff by way of email, phone and in person. Monitor student account balances, keeping students informed of their account status. This may involve follow-up with the students regarding payment plans and the application of financial aid. Assist with collection efforts of past due accounts. Manage student account holds; verify clearance to register and to receive transcripts and diploma. Process third party billings for payment by government and/or private companies. Coordinate with Veteran Affairs, Employers, Department of Vocational Rehabilitation, etc. for students with benefits from outside organizations. Access Federal systems to request billing payments. Must maintain compliance knowledge for these systems. Maintain student files and correspondence. Daily review and processing of third-party scholarship payments. Reconciliation of third-party scholarships to student accounts and general ledger to ensure scholarships are processed timely. Includes, initiation of refund to organization if student cannot receive scholarship. Meet with parents and students at Summer Orientations and Admitted Student Weekend and other recruitment events. Verification of data entry from co-workers. Additional responsibilities may include: Process contracts, waivers and exemptions for all military. Examples: FTA waivers, National Guard, Army Ignited, Post 9/11, Chapter 31, Marines, Chapter 33, etc. Process state and employee tuition waivers, as well as third party contracts. Other duties as assigned. Minimum Education Requirements Bachelor’s Degree required. Experience may be exchanged on a year-for-year basis. Minimum Experience and Skill Requirements Three years minimum experience in system applications and customer experience. Must demonstrate excellent interpersonal, organization, oral and written communication. Must have the ability to exercise sound decision-making and a high level of accuracy and attention to detail, as well as the ability to multi-task and work independently. Must be proficient in the MS Office Suite, as well as general systems applications. Must demonstrate initiative, integrity and ability to manage confidential information. Must have exceptional customer service skills. Must have the ability to work cooperatively with others. Ability to complete tasks under demanding time schedules Preferred Education and/or Experience Qualifications Banner experience Posting Date: 10/16/2026 Open Until Filled: Yes Special Instructions to Applicants For best consideration, please submit a completed application along with all required materials by October 30, 2026. Applications will be accepted until the position is filled. Hourly Rate/Annual Salary: $17.59 (Additional pay dependent upon qualifications) Staff Grade: 106 Work Hours Overtime may be required in order to ensure that work is completed in a timely manner. This position experiences a heavy workload at the beginning of the fall semester (August) and the spring semester (January). The nature of the workflow limits amount of vacation time in the months of January, July, August, November and December Physical Demands Normal for office environment. Organization For 100 years Murray State University has served students from the region, the nation and the world. Founded in 1922, the University has grown from an enrollment of 202 students to 9,500 today. Murray State blends educational opportunities found at research institutions with collaborative interactions among students, faculty and staff found at smaller universities. Students receive personalized attention from supportive faculty and staff as the University offers a 16:1 student-to-faculty ratio. Murray State University places our highest priority on student learning and excellent teaching, blending the range of educational opportunities often experienced at research institutions with the nurturing student-teacher interactions usually found at smaller universities. Murray State embraces diversity in the workplace and values attracting, developing and maintaining a diverse, high-quality faculty, staff, and student body. The University endeavors to create and promote a culturally diverse community to be accepting of and sensitive to diversity in its many varied forms. Murray State has been continuously accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) since 1928. Recent Accolades: U.S. News & World Report (32 consecutive years as a top-tier university) and top 10 in south region for Top Public Schools, Best Value and Best College for Veterans Washington Monthly Best Bang for the Buck G.I. Jobs Military Friendly School Forbes Best Employers List Located in the west Kentucky region, Murray State is a public, comprehensive University with four colleges (business; science, engineering and technology; humanities and fine arts; education and human services)– and two schools (agriculture; nursing and health professions). The University's 236-acre main campus is located in Murray, Kentucky and offers undergraduate, graduate, and doctoral programs, professional instruction, as well as continuing education programs. Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, paid holidays, vacation and sick time, as well as many other benefit offerings. The city of Murray, located in Calloway County, offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis.