"Administrative Coordinator I - Student Counseling Services"

Job Requisition ID:

R-076200

Job Title

Administrative Coordinator I - Student Counseling Services

Agency

Tarleton State University

Department

Student Counseling Services

Proposed Minimum Salary

Commensurate

Job Location

Fort Worth, Texas

Job Type

Staff

Job Description

The Administrative Coordinator I, under general supervision, provides highly advanced administrative support to Student Counseling Services. The position is located in Fort Worth, Texas with work hours: Mon-Thurs; 11 AM-8 PM; Friday 8 AM-5 PM or as work requirements indicate. Occasional evenings/ weekends required. Must be able to work remotely at the request of the University. 

Responsibilities: 

60% Client Support & Clinical Coordination:  

• Serve as the initial point of contact for students seeking counseling services; for faculty and staff seeking consultation regarding students of concern; for requests for outreach services; and for members of the surrounding community – including student family members – seeking information about services.  
• ·        Screen all new clients for possible crisis intervention. Recognize signs of distress and respond calmly and compassionately. Collaborate with counselors to prioritize appointments and provide timely support to students in crisis. 
• Manage appointment scheduling, appointment tracking, attendance monitoring, appointment reminders, phone/address updating, and responding to emails and voicemails.  
• Manage requests for information (records requests, subpoenas, inquiries from family members, news outlets, etc.) appropriately and expeditiously to maintain compliance with state laws and licensing standards. 
• Maintain strictest levels of confidentiality as required by Texas Law and the mental health practitioners’ codes of ethics (LPC, LCSW).   

15% Office Management & Outreach Support 

• Manage office supplies, maintain inventory, prepare purchase requests when necessary. Assist staff with conference / training registration, travel arrangements, and reimbursements. Oversee the integrity and functioning of front office including opening and closing to receive clients promptly.  
• Represent Counseling Services at various outreach opportunities on campus or in the community and/or coordinate with clinical staff.  
• Assist in on-boarding student workers, graduate assistants, graduate interns, and / or new staff and training them in front desk procedures and orienting them to the office. Assist the Director/Associate Director to recruit, interview and hire student workers. 

10% Data Management:  

• Track and report data for internal and external stakeholders.  
• Run basic reports in Titanium scheduling system; ProtoCall and Telus Health telehealth databases; other sources as needed for monthly service delivery reports, special projects, and other needs as they arise.  

10% Fiscal Account Management:  

• Have a working knowledge of TSU policies and procedures related to purchasing.  
• Generate financial reports, track expenditures, and reconcile accounts as needed. 
• Work with Director/Associate Director to maintain the fiscal management for the department.  

5% Other duties as assigned:  

• Perform other duties as assigned by the professional staff (final authority/approval of other duties are at the discretion of the Director of Student Counseling Services).  
• Education and Experience: 
• Bachelor’s degree or equivalent combination of education and experience.  
• Two years of related experience which includes administrative support. 
• Experience working with sensitive information preferred
• Experience working with people in distress preferred 

Knowledge, Skills and Abilities: 

• Flexibility and adaptability to respond to changing priorities, unexpected challenges, and evolving needs within Counseling Services and the broader campus community. 
• Ability to remain calm and composed under pressure, to seek support and work collaboratively to respond appropriately to students / community members in distress. 
• Ability to work with sensitive information and maintain confidentiality.  
• Commitment to fostering an inclusive and welcoming environment 
• Knowledge of standard office computer software, willingness to learn the Electronic Medical Records / scheduling system.  
• Strong verbal and written communication skills; ability to communicate effectively with a variety of stakeholders.   

Preferred Qualifications and Experience: 

• Experience working in a clinical setting.  
• Knowledge of legal and ethical standards related to counseling services and client confidentiality. 
• Experience recognizing and/or responding to crises calmly and professionally.

Salary

Commensurate with experience

The target base annual salary is $35,745 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees:

Educational Benefits - employee perks that help enrich, grow, and foster career and professional development:

• Family Education Benefit (Tuition Scholarship) – scholarship opportunities for Tarleton employees, their spouses, or their dependents available after 6 months of continued full-time employment. Click the link to learn more about this incredible Texan benefit!
• Doctoral Educational Assistance – Full-time budgeted employees at all A&M System Universities, Agencies, and System Offices are qualified for reimbursement of tuition and mandatory fees. Eligibility: This program is applicable to the pursuit of a first doctorate degree only to full-time, budgeted employees who have been in a position no less than 2 long semesters. Click the link for additional details!

Employee Health, Wellness, and Financial Planning

• Fully covered employee health insurance
• Reimbursement of Insurance Premium Deductions! The State of Texas contributes to eligible employees’ insurance coverages as of the 1st day of the month following 60 days of employment in an eligible position. For those who elect coverage PRIOR to the first of the month after 60 days of employment, Tarleton State University will reimburse employees the State contribution towards health coverage during those first 60 days.
• Dental insurance
• Vision insurance
• Retirement and Insurance programs

Paid Leave

Tarleton employees enjoy one of the greatest PTO packages in the area!

• Paid sick leave
• Holiday pay
• Vacation
• Longevity pay
• Paid Birthday Leave – Tarleton State University awards all leave-eligible employees paid time off for their birthday!

Other

• Complimentary tickets to all Athletic and Performing Fine Arts events!
• Tarleton Employees enjoy two complimentary general admission tickets for athletics and performing fine arts events on campus! Join Texan Nation on the bleachers or in the auditorium.
• Employee Wellness Release Time
• Staff Gym Membership Discount with Campus Recreation
• and other Tarleton Discounts

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application
• Cover Letter / Letter of Interest addressing qualifications
• Curriculum Vitae or Resume
• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application. Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.