Office Assistant 2- Financial Aid- NY HELPS

SUMMARY

This position primarily provides front desk coverage in the Financial Aid Office and back-up on phone coverage. Logs mail received in the office daily, opens and date stamps mail, reviews documents for completeness and accuracy, and returns documents as necessary. The Office Assistant 2 prepares documents for scan, and indexes those to prepare for packaging by Financial Aid Advisers.

JOB FUNCTIONS

Essential Job Functions:

• Disseminates information to students, parents and college staff at the front desk reception area; including scheduling appointments
• Reviews all documents received in the Financial Aid Office and requests pertinent information; scans and indexes all documents into the Financial Aid Office imaging system
• Completes weekly and biweekly reports generated through the Financial Aid Office weekly data load process
• Maintains and processes all mail generated/received by the Financial Aid Office
• Solves financial aid-related problems
• Monitors and prioritizes Office Assistant II assignments
• Inputs Equal Opportunity Program (EOP) verification packets and documents
• Distributes mail
• Maintains award letters
• Maintains tracking letters
• Distributes reports
• Covers phone queue and email Reponses
• Completes forms and procedure updates
• Trains Financial Aid Office staff; including student employees when necessary
• Adheres to the College of Brockport Student Loan Practices Code of Conduct and SLATE Regulations

REQUIREMENTS

Minimum Qualifications:

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
One year of clerical experience.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):
Candidates must have permanent appointment in an Office Assistant 2 NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 2 Full-Time, Brockport location.