Office Assistant (PT, 12mo)

Summary

Michigan Technological University is seeking an office Assistant for Van Pelt and Opie Library. This position supports the Circulation Desk with excellent customer service, patron support, collaboration, and creative problem-solving. This position staffs our Circulation Desk and assists in performing daily/weekly Circulation tasks.

Responsibilities and Essential Duties

1. Staff the Circulation Desk, in rotation with other staff members; responsible for weekend library building opening and closing
2. Effectively and reliably work, under limited supervision, to assist patrons with Circulation services
3. Respond accurately and confidently to a variety of questions about library services, policies, and procedures; or, refer questions or needs to other library staff, IT staff, and others as appropriate
4. Assist patrons with a variety of technology and equipment, including basic troubleshooting and explanation of printers, scanners, and workstations
5. Maintain security of confidential patron information
6. Perform daily Circulation tasks such as mail sorting, building walk-throughs, and stacks maintenance
7. Manages and assesses newspapers, new bookshelf, and the inventory of all physical library collections
8. Functional supervision may be exercised over student assistants; serves as a member of the team that develops student assistant assignments and provides coaching and models service that adheres to the library's customer service standards
9. Participate in the library's commitment to continuous service quality improvement
10. Integrate safety practices into daily activities
11. Other duties as assigned

Required Education, Certifications, Licensures

High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• Two years of office/clerical experience.
• Two years of customer service experience.
• Two years experience using a computer workstation with basic software including word processing and spreadsheet applications.