Office Associate - Albany Community Health Clinic

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Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values.

Why Choose Us?

At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance.

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

JOB TITLE:

Medical Office Receptionist

JOB PURPOSE:

The first point of contact for patients and visitors, ensuring a welcoming, respectful and efficient experience. Experience includes scheduling of appointments, managing patient check-in and check-out, verifying demographic and insurance information, maintaining accurate records while upholding confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet patients and triage needs of patient in person.
• Field phone calls from patients, pharmacies, outside clinics and other community partners to facilitate patient needs.
• Contact patients to schedule appointments for either incoming referrals, follow-up appointments.
• Maintain schedule for team of 8-10 providers, including re-scheduling patient appointments due to conflict or missed patient appointments, checking appointments for accuracy.
• Communicate professionally with patients via electronic, verbal and in-person conversation, respond to patient portal messages.
• Scan external documents from providers/patients into patient chart, ensuring accuracy and compliance with HIPAA standards. Fax documents to outside providers/entities ensuring accuracy and compliance with HIPAA standards. Send medical records as requested by outside entities or clinical staff ensuring accuracy and compliance with HIPAA standards.
• Distribute, collect and process sliding fee scale applications, including following up on overdue applications and sending determination letters for fully processed applications and scanning documents into patient chart.
• Accept patient payments for clinical visits for current or previous balances via cash, check or credit card. Count and records cash box balance daily.
• Attend team huddle, committee meetings and other staff meetings as needed.

SUPPLEMENTAL FUNCTIONS:

Assist in development of workflows to maximize efficiency and improve front desk procedures.

COMPETENCIES:

• Adaptability
• Analysis/Problem Identification
• Attention to detail
• Consistency
• Initiative
• Quality Orientation
• Work Prioritization & Management

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED

Experience: 2 years progressively responsible work-related experience

DESIRED QUALIFICATIONS:

• Demonstrated organizational skills
• Demonstrates strong communication, written
• Demonstrates customer service experience
• Strong Attention to Detail
• Strong Computer Skills

REQUIRED APPLICATION MATERIALS:

Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:

1. Cover letter
2. Resume or C.V.
3. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position).

WORK LOCATION:

On-campus: This position provides vital support to clinic patients, and the successful candidate must be available to work onsite at the Albany Community Health Clinic located in Laramie, Wyoming.

WORK AUTHORIZATION REQUIREMENTS:

The successful candidate must be eligible to work in the United States. Sponsorship for H-1B work authorization or work visa is not available for this position.