Office Clerk II, Testing Services (HELPS Program)

Company Description:

Monroe Community College is a unit of the State University of New York (SUNY) and is one of only nineteen community colleges across North America selected for board membership in the League for Innovation in the Community College. Founded in 1961, MCC prides itself on providing an affordable, quality education for more than 8,500 students in the Rochester area. MCC is a large institution offering over 100 programs across two main campuses, two specialized centers, and various community sites.

Monroe Community College expects and upholds equity, inclusion, and a sense of belonging in our educational programs, policies, campus life, employment, and community involvement. We believe diversity enriches our lives and leads to understanding and appreciating our differences and commonalities. To achieve academic and institutional excellence, we actively recruit, engage, and retain students, faculty, staff, and community partners who represent the diversity of our region, nation, and world. MCC embraces inclusion and diversity, offering activities and programs to enhance the personal and professional development of faculty, staff, and students. The College welcomes candidates committed to MCC's mission of access, academic excellence, and a desire to work in a diverse and dynamic environment.

Job Description:

Job Function:

Function of Position: This position reports directly to the Coordinator of Testing Services and participates with a team to support the planning and oversight of operations in the Testing Services department. The Clerk II will greet, direct, and assist students coming to the Test Proctoring Center to ensure a smooth and positive intake process. This position requires working with confidential student issues, maintaining confidential student records, and ensuring security for assessment materials. Employee will need critical thinking skills with an emphasis on maintaining a quiet, non-distracting, and positive atmosphere in the Testing Center, as well as the ability to communicate with students and staff in person, on the phone, and via email in a courteous and professional manner. The position will have dual responsibilities for Accommodated Testing Services.

Examples of Duties & Responsibilities:

Primary Functions:

• Greet, direct, and assist students to ensure a smooth and positive intake process
• Maintain student records and secure assessment materials for computerized exams
• Respond to student inquiries regarding the MCC testing program and support services
• Maintain records of testing and compile weekly reports regarding testing
• Review and file documentation
• Input testing data and update SOATEST for placement tests
• Schedule appointments, maintain budget and process purchasing for department

Accommodated and Proctored Testing

• Communicate with Faculty and students regarding Exams
• File and return Exams in the manner prescribed by the faculty
• Maintain SSD Testing Email, end-of-day audits, and follow-up communications
• Ensure testing accommodations are delivered in an ADA-compliant manner
• Identify and record testing accommodations utilized
• Troubleshoot and support students with assistive technology
• Ensure the security of exams until tests are returned to professors

MCC Expectations:

• Adheres to the College Code of Conduct
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
• Maintains technological competencies utilized by the College
• Commits to the philosophy of a comprehensive community college
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students