Office Manager

Position Summary

The Office Manager is responsible for day-to-day administration and event/program support in New Student & Family Programs (NSFP). This includes providing excellent customer service to Carolina students and families through written and verbal communication, providing critical event planning support (managing registration processes and logistics), maintaining inventory and supplies, and providing administrative support to the NSFP Director and Management Team. In addition, the Office Manager supports NSFP budget processes by initiating payments and reconciling expenditures. This position reports to the NSFP Director.

Office Administration & Customer Support

Manage the day-to-day administrative operations for New Student & Family Programs, specifically:

• Maintain office wide email accounts and responses to phone calls and messages and making referrals as needed.
• Inventory and ordering for supplies for all programs.
• Manage departmental records, reports and files for archival purposes.
• Oversee facility needs.
• Coordinate IT support.

Event and Program Support

Serve as primary liaison to IT for online event registration for two signature NSFP programs – New Student & Family Orientation and Carolina Family Weekend, specifically:

• Train NSFP professional and student staff as needed in collaboration with IT.
• Manage the registration processes (i.e., event confirmations, reservations changes, reporting to NSFP team and campus partners).
• Coordinate payment plans and reminders for Orientation participants.
• Manage the service indicator process for accounts past due.

Administrative Support for Director and Management Team

• Maintain calendars for Management Team (Director and Associate Directors).
• Provide scheduling, travel planning, budget administration and general administrative support to Director.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

• Experience with providing administrative and logistic planning support for large-scale events.
• Experience maintaining confidentiality and handling sensitive information in an appropriate manner.
• Experience with Connect Carolina, Microsoft Office suite applications, and/or other data management platform(s).
• Prior experience in the higher education setting.