"Open Rank Patient Services Representative - Centerfield, Denver"

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Open Rank Patient Services Representative - Centerfield, Denver

Position #: 00833113 – Requisition #:36557

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including but not limited to patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical department(s).

CENTERFIELD FAMILY MEDICINE – Innovative healthcare, centered around YOU

The DFM Innovation Clinic is a clinic focused on relationships, continuity, and whole-person care. A clinic made up of people who “raise their hands first”; rapid cycle innovation, not afraid to fail, that is both a receptor site for operations and care ideas that flow from DFM and CU Med, organically generating new ideas of its own—prepared to implement, assess, and evaluate. It is a home for collaborative, innovative, relationship-driven patient care.

The innovation space will serve as a proof-of-concept site for ongoing learning opportunities in developing and experimenting with new models of care delivery, financial models, unique care teams, and maximizing technologies. The space will be a place where new ideas can be tested and refined, and where the best practices can be shared with other healthcare providers. The Innovation practice will play a vital role in transforming the delivery of primary care and improving the health of the community.

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
• Answers multiple phone lines to fulfill patient needs over the phone
• Monitors provider schedules daily to ensure that all open appointment slots are filled the same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
• Collects patient copays and balances the drawer daily

Work Location:

Onsite – this role is expected to work onsite and is located in Denver, CO

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado... [benefits listed]

Qualifications:

Minimum Qualifications:

Patient Services Representative I: High school diploma or GED, 1+ years of patient/client-facing experience

Patient Services Representative II: High school diploma or GED, 2+ years of patient/client-facing experience

Preferred Qualifications: College graduate, Medical office experience, EPIC experience, MS Office experience, Bilingual, Spanish-speaking

Conditions of Employment: BLS/CPR certification, etc.

Knowledge, Skills, and Abilities: [listed]

How to Apply:

For full consideration, please submit: 1. A letter of interest... 2. Curriculum vitae / Resume 3. Three to five professional references...

Questions should be directed to: Jen Weber, jen.weber@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled.

Anticipated Pay Range:

Patient Services Representative I: $38,000 to $44,384
Patient Services Representative II: $43,700 to $51,042