Job Summary

The Operations and Projects Analyst works closely with the Associate Vice President for Health, Wellness, and Student Services to support the division’s student success mission by optimizing financial and human resources and improving operational effectiveness. Serving as a representative of the AVP, this role interacts with students, campus partners, and external stakeholders to ensure services align with student needs. The incumbent plays a key role in financial planning, project coordination, operational management, and continuous improvement initiatives across the division.

Key Responsibilities

• Financial Resource Planning, Control, and Optimization
• People, Organizational Effectiveness, and Culture Operations
• Office, Systems, and Infrastructure Operations
• Project and Event Planning, Coordination, and Execution
• Assessment, Reporting, and Continuous Quality Improvement

Knowledge, Skills & Abilities

• Knowledge of or ability to quickly learn the university infrastructure, policies, and procedures
• Knowledge of basic accounting principles and budget management
• Knowledge of basic project management
• Strong oral and written communication skills
• Excellent customer service and public relations skills
• Skilled with core office software applications: word processing, spreadsheets, database reporting, and presentation slides
• Skilled in reporting, analyzing, and responding to budgetary details
• Skilled in project and event administration
• Skilled in analyzing operational procedures and developing proposed solutions
• Ability to make independent decisions on a daily basis, addressing the best way to handle specific tasks
• Ability to collaborate with other administrators and support personnel, management and clients on a regular basis
• Ability to work with individuals and groups at all levels of the organization
• Ability to research, develop, analyze, implement, and evaluate policies and procedures

Required Qualifications

• A Bachelor’s degree and/or equivalent training
• Two (2) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Excellent written communication skills
• Skilled at working with core office systems, calendaring, and databases
• Experience planning large events or projects
• Experience tracking multiple budgets and accounts
• Customer service experience in a higher education environment