"Operations Lead, Student Reporting"

Position Details

• Continuing Position | Full-Time
• Higher Education Officer Level 7 | $100,233 - $110,954 p.a. + 17% Super.
• Location: Bedford Park / Kaurna Country
• View Position Description

About the Role

Student Administration Services (SAS) at Flinders University is a key contributor to the student experience from admissions through to graduations to contribute to a contemporary and positive student and staff experience. Reporting to the Manager, Enrolments and Student Reporting, the Operations Lead, Student Reporting is responsible for leading the day-to-day operations of the student reporting activities, ensuring the accurate and timely execution of the TCSI (Transforming the Collection of Student Information) reporting process, including quality assurance and compliance with legislative and institutional requirements.

The Operations Lead, Student Reporting also provides operational leadership by managing workload allocation, monitoring performance, and supporting staff development through training and coaching. Acting as the primary point of escalation for complex reporting issues, the position ensures resolution of enquiries and remediation of data errors to meet critical reporting deadlines.

Some of the key position responsibilities are:

• Acting as the first point of escalation for complex student and staff enquiries and resolving issues related to student enrolments and TCSI reporting.
• Supporting the development and implementation of student-related policies and procedures relating to enrolment and reporting, in compliance with internal policy and relevant external legislation and guidelines.
• Maintaining and updating all business processes and work instructions for the Enrolments and Student Reporting team, ensuring all activities comply with the University’s policies and TCSI reporting obligations.
• Executing remediation plans by monitoring real-time validation errors, directing team activities to resolve errors promptly to ensure reporting deadlines are met.

A more comprehensive list of responsibilities is available from the position description.

About You

As our Operations Lead, Student Reporting, you bring strong analytical capability and exceptional written communication skills. You have demonstrated experience compiling, analysing and preparing detailed reports and submissions — including those that are complex, sensitive or strategically important.

Your proven leadership skills mean you’re confident guiding, training and supporting others, and you thrive in large, diverse and fast‑paced environments. You’re well equipped to oversee high‑quality student administration services and provide informed, practical advice to senior leaders on operational matters.

Data and reporting are your strengths, and you work collaboratively, building productive relationships across teams to deliver accurate, timely and meaningful insights.

To be successful in this role, you will also have:

• A commitment to continuous process improvement activities and ability to evaluate business systems, policies, processes and procedures and recommend innovative improvements where appropriate.
• High level organisational, planning and administrative skills, including excellent attention to detail and a proven record of managing competing priorities.
• Proven ability to make effective use of relevant information management systems, preferably a student management system.
• A degree or other qualification with subsequent relevant experience or an equivalent combination of relevant experience and/or education and/or training.
• Knowledge of and/or experience working within the Australian higher education sector (desirable).

How to Apply and Information

• You are required to submit a CV along with a Suitability Statement of no more than 3 pages, addressing all Key Position Capabilities of the position description.
• For more information regarding this position, we strongly encourage you to contact Kim Murphy.

Please note, late applications and applications sent via agencies will not be accepted**.

Certification

Applications to be submitted before 10.00pm:

05 Mar 2026