Operations Management Assistant

to fill the position of Operations Management Assistant. This position plays a key role in ensuring the daily administrative and logistical efficiency of the department. This position acts as the operational backbone, bridging communication between faculty, students and administration while managing vital backend tasks like budget tracking, facility maintenance, and even coordination. General Responsibilities Performs operational and administrative activities in support of departmental programs, services, and functions; completes assigned work in accordance with established procedures, requirements, and deadlines. Coordinates and monitors operational workflows and activities; tracks progress, follows up on outstanding items, and helps ensure operational processes are completed accurately and efficiently. Processes, reviews, and maintains operational records, transactions, forms, and documentation; verifies information for completeness, accuracy, and compliance with established requirements. Responds to inquiries from faculty, staff, students, vendors, and other stakeholders; provides information regarding departmental services, procedures, and operational processes and routes complex issues to appropriate resources. Assists with maintaining departmental databases, systems, records, and files; enters, updates, retrieves, and organizes information to support operational needs and reporting requirements. Compiles, tracks, and summarizes operational information and data; prepares routine reports, correspondence, and supporting materials for departmental activities. Participates in the implementation of process improvements, procedural updates, and operational initiatives; provides feedback regarding workflow effectiveness and opportunities to improve service delivery. Identifies routine operational issues, discrepancies, or service concerns; researches relevant information, takes appropriate action within established guidelines, and escalates issues requiring additional review. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required High School Diploma or equivalent (such as HSED or GED) WORK EXPERIENCE Required 2 years of related work experience. SKILLS Required Proficient written and verbal communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast-paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Possesses a high degree of initiative. Ability to build strong customer relationships. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Indiana University Indianapolis Indianapolis, Indiana 46202 Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure . Job Classification Career Level: Intermediate FLSA: Nonexempt Job Function: General Administration Job Family: Operations Management Click here to learn more about Indiana University's Job Framework. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information . Contact Us Request Support Telephone: 812-856-1234