Operations Manager, Education and Academic Experience
Division
College of the Holy Cross
Full Time
JREQ-000884
At Holy Cross, we are focused on creating a world-class workforce
by attracting and retaining employees dedicated to fostering a
culture of professionalism, pride, mutual trust, and respect-one
that values appreciation and recognition, empowering each of us to
flourish both individually and collectively. We seek candidates who
are inspired by our mission and values, and who are eager to make a
meaningful difference on our campus. Learn more about Life at Holy
Cross
here.
Job Description
Reporting to the Dean, the Operations Manager for the Education and
Academic Experience Division is responsible for the oversight and
management of the team that provides administrative support to the
offices of the J. D. Power Center, Advising and Student Learning
Resources, Study Abroad, Class Deans, Ciocca Center, International
Students' Office, Health Professions Advising Program and the
Graduate and Professional Studies Office. The Operations Manager
will liaise between the offices and the administrative team,
fostering effective communication and workflows and assuring high
level service in support of a diverse set of programs. The
Operations Manager will also provide direct management of
operations in the Class Deans' Office.
Communication:
- Facilitate effective communication between the program offices
and the administrative team
Oversee regular touch points to assure effective workflow and
assure administrative tasks are complete and meet deadlines
Management:
- Analyze the business process of each office to develop a common
set of operating procedures, forms, and processes to be used by the
administrative team.
- Reengineer business processes to increase value, effectiveness
and efficiency
- Document all standard operating procedures, develop training
protocols and build redundant skill sets to foster an agile
team.
- Assure that all staff are provided with professional
development opportunities focused on continuous improvement of
business processes
- Develop an annual operating plan with milestones and
deliverables for all administrative activities to manage peaks,
troughs and throughput
- Create a seamless relationship between the administrative team
and a diverse group of managers to assure that needs are met in a
timely fashion.
- Standardized business processes where possible
- Implement best practices across the unit
- Facilitate change management for both directors and the
administrative team
Technology:
- Assure that the administrative team is well versed in Workday
and other administrative systems necessary to support the business
process
- Seek opportunities to utilize artificial intelligence to
enhance the effectiveness and efficiency of business process where
appropriate
Requirements:
- Bachelor's degree in business, higher education administration
or related field. Master's preferred.
- 3-5 years of management experience in a higher education
setting
- Fluency in Microsoft Office, Google Suite and other technology
enablers. Experience with Workday and AI a plus
- Ability to work in a fast paced , complex environment
The salary range for this position is $67,000-$70,840 commensurate
with experience and qualifications.
Weekly Hours:
40
Annual Work Schedule:
12 month
Application Instructions
An updated resume and cover letter are required as a part of your
internal application. In your cover letter, please reflect on how
your professional and personal values align with the
Mission of the College of the Holy
Cross to form individuals of integrity and purpose who are
committed to the flourishing of all.
Additional Information
To review our generous benefits
options, please review our detailed information
here or check
out our
Benefits at a
Glance.
The College also provides reasonable accommodations to qualified
individuals with disabilities during the hiring process in
compliance with law. Please contact Human Resources for questions
or to request an accommodation via email at hr@holycross.edu, or by
calling 508-793-3391.
The College is an Equal Employment Opportunity Employer and
complies with all Federal and Massachusetts laws concerning Equal
Opportunity in the workplace.
The College does not provide immigration sponsorship for staff
positions. Candidates must be legally authorized to work in the
United States without current or future employer sponsorship.
To apply, visit https://holycross.wd12.myworkdayjobs.com/en-US/Careers/job/Worcester-MA/Operations-Manager--Education-and-Academic-Experience-Division_JREQ-000884
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