"Operations Supervisor - The Inn at Villanova"

Operations Supervisor - The Inn at Villanova

Company: Villanova University

Job Location: Villanova, 19085

Category: Custodial and Housekeeping

Type: Full-Time

Posting Number: 20260046S

Location: Villanova, PA

Work Schedule: full-time/12-months

Department: 507-Inn at Villanova University

Position Summary

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum.
• Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

The Operations Supervisor oversees all Guest Services Agents and Room Attendants to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Essential duties include but are not limited to: ensuring proper completion of all duties of the front desk staff, executing proper procedures for room cleanliness, directing and coordinating reservations and guest services activities and responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

• Assist the Director of Rooms Division in implementing and enforcing policies and procedures of the front desk and housekeeping. Help to train and mentor room attendants and guest service agents.
• Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. Cross train in all shifts at the front desk and train in cleaning guest rooms.
• Maintain proper cleanliness throughout the guest rooms. Secure and maintain inventory of front desk, housekeeping, and laundry supplies.
• Respond promptly to guest comments, complaints, and concerns in a courteous and professional manner.
• Prepare room attendants with daily room assignments and inspecting guest rooms upon completion. Know current status of guest rooms and individual guests.
• Perform additional duties and assist with special projects as assigned
• Provide overnight, on-call assistance in case of emergencies.
• Liaison between the Sales Department and Front Desk for group needs and arrivals

Minimum Qualifications

• Formal Education: High School Diploma or equivalent required.
• Specific Job Knowledge: Previous Front Desk or Housekeeping Supervisor experience required
• Minimum Work Experience: 3-5 years in a hospitality environment OR Bachelors Degree, 2-3 years of experience
• Work Skills:
  • Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise
  • Experience handling cash and recording sales transactions required
  • Excellent oral communication and organizational skills
  • Demonstrated ability to work effectively without immediate supervision
  • Ability to multi-task efficiently
  • Must be willing to work evenings, weekends, and holidays as schedule requires
  • Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred
  • First Aid and CPR certification preferred; training can be provided
  • Equipment Knowledge: Custodial equipment, PC, General AV

Physical Requirements and/or Unusual Work Hours

Physical requirements include the ability to work long hours, Ability to stand for long periods of time without sitting or leaning.

Salary Posting Information

This position falls within hourly grade 11 and the range for this position is $19.90-24.86/hr. The final salary will be determined with consideration of several factors including the selected candidate's qualifications, department budget availability, market data, and internal equity.

Salary Grade 11