Position Summary

This position provides technical and analytical support in the administration or operation of computer(s) or groups of computers, troubleshooting and improving operation systems, and monitoring the usage and workload of the computer systems and auxiliary equipment. Operational procedures of computer applications are analyzed to determine potential for automation to improve efficiency or correct recurring errors. Problems with operational functions and application performance are analyzed to determine when situations require changes or enhancements to be designed, tested, and implemented. Updates to operational software or new utilities to optimize system performance are installed requiring analysis of impact to existing computer systems and languages and other applications. Overall system functions are reviewed for performance failures, slowdowns, and space shortages and corrective actions are determined. This position may involve tuning of existing functions within the computer operational systems or determining new products or changes from vendors to alleviate situations.

Job Description

Primary Duties & Responsibilities:

• Develops, implements, installs, monitors and evaluates existing and/or new operating systems ensuring that system applications meet the needs of users and staff.
• Reviews, tests, evaluates and modifies vendor-supplied operating systems and software for compliance to departmental needs and requirements; updates and troubleshoots operating systems and software as needed.
• Designs, installs, configures and/or maintains network servers and related software.
• Installs, tests, diagnoses and maintains operating system application system utility programs and procedures/scripts, as required.
• Troubleshoots and refines networking system software as it affects operating system performance.
• Maintains daily log of problems and reasons for operation malfunctions.
• Shares responsibility for meeting computer output deadlines as well as the care, regular maintenance and cleaning of peripheral.
• Equipment
• Executes file system and database backup for all computer servers; manages the in-house backup/business continuity solution and offsite storage service.
• Reads and correctly interprets console messages taking appropriate responsive action; becomes involved in problem determination and resolution in the event of system hardware and software failure in cooperation with the technical support staff.
• Provides technical consultation to technology staff.
• Designs, tests, writes and documents more complex scripts, procedures and programs to increase system performance and effectiveness.
• Assists in the planning, purchase, installation and/or implementation of new or existing systems.
• Performs problem-source identification and resolution.
• Assists in training operating staff and users in the proper use of systems.
• Writes procedures and programs to minimize programming effort and automated operations.
• Writes system and program specifications and other necessary support documents.
• Provides information to users, staff and other information technology personnel regarding the technical and procedural aspects of information technology systems and programs.
• Assists with operating system and application administration tasks as needed.
• Coordinates scheduling of process and work flow as assigned by management.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment
• Ability to travel to various on- and off-campus locations

Physical Effort

• Typically standing or walking
• Occasional lifting (25 lbs or less)
• Occasional lifting (25 – 50 lbs)

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Information Technology (IT)

Driver's License:

A driver's license is not required for this position.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications:

No additional certification unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Application Automation, Client Counseling, Communication, Computer Coding, Computer Operations, Cross-Functional Teamwork, IT Solution Design, New Technology Development, Operating System Updates, Organizational Savvy, Planning Process, Project Coordination, Software Debugging, Software Design, Software Installations, Software Migrations, Software Testing, Storage Management, Technical Knowledge, Technical Support

Grade

G10-H

Salary Range

$25.47 - $39.49 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.