Job Details

Department: Carolina Housing-653001

Career Area: Student Services

Position Type: Permanent Staff (SHRA)

Position Title: Support Services Associate - Advanced

Working Title: Package Center Manager

Hours per week: 40

Work Schedule: Monday – Friday, 9:00am – 6:00pm; occasional evening and weekend work may be required.

Hiring Range: $48,000 - $53,560

Position Summary

We are a well-established organization within Carolina Housing that operates multiple package center locations on campus, providing essential mail services to over 8,600 on-campus residents. Our Package Centers handle a substantial volume of packages and letters annually, relying on a dedicated team of student and temporary staff. As we continue to grow and innovate, we are seeking skilled and autonomous Package Center Managers to oversee and optimize our mail operations.

The Package Center Manager plays a pivotal role in coordinating and supervising activities similar to a post office. This position is responsible for managing the handling, receiving, storing, and distributing of all types of US mail, external carriers, and interdepartmental correspondence for our on-campus residents. The Package Center Manager will serve as the sole supervisor of the Package Center and act as a backup for the Assistant Director for Package Operations, overseeing all residential mail services on campus.

Responsibilities include independently managing operations, leading a team of 40+ student employees, creating schedules, acting as Facility OS Package Software Administrator, facilitating training, collaborating with other departments, maintaining records, and overseeing hiring. Summer duties may vary.

Minimum Education and Experience Requirements

High school diploma or equivalency.

Management Preferences

• Demonstrated experience in supervising teams, with strong leadership and communication skills.
• Familiarity with mail regulations, particularly Federal Mail guidelines.
• Excellent customer service skills, initiative, problem-solving skills, and a strong work ethic.
• Proficiency in using package tracking software.
• Strong organizational skills and attention to detail in a high-volume environment.