Part-Time Community Outreach Assistant

Job Summary

The Division of Pediatrics Children's Health Services is seeking a Part-Time Community Outreach Assistant. This position supports a service project aimed at helping mothers and babies affected by human immunodeficiency virus (HIV) with engagement in maternal-child HIV services in Marion County and the Transitional Grant Area (Boone, Brown, Hamilton, Hancock, Hendricks, Johnson, Morgan, Putnam, and Shelby Counties).

Department-Specific Responsibilities

• Assists with recruitment and enrollment of pregnant and postpartum women living with HIV and their infants in Marion County and the Transitional Grant Area.
• Meets with mothers and infants affected by HIV who are newly engaging or re-engaging in maternal-child HIV services to assess needs, provide peer support, and develop client-centered care plans.
• Orients clients to adult and pediatric clinics, health care providers, and community resources, including but not limited to the Ryan White HIV services Program, housing, food, employment, mental health, substance use, and legal services.
• Supports treatment retention by helping coordinate appointments and transportation, providing reminders, and re-engaging clients who miss appointments or are lost to follow-up.
• Provides coaching and education to support HIV care and treatment adherence and infant care, including medication, nutrition, and laboratory monitoring.
• Maintains accurate documentation of participant contacts, referrals, follow-up, and services in accordance with program and confidentiality requirements.
• Coordinates and supports the delivery of community outreach programs, educational activities, workshops, and engagement initiatives, ensuring effective execution of established program plans and objectives.
• Serves as an experienced resource for outreach operations, providing guidance and assistance regarding procedures, processes, participant services, and program requirements.
• Develops, prepares, and distributes outreach communications, educational materials, participant information, and program resources for community audiences and stakeholders.
• Coordinates complex program logistics, including scheduling, registrations, facility arrangements, communications, material preparation, and participant support activities.
• Establishes and maintains productive relationships with community participants, organizations, and university partners to facilitate outreach activities and support positive engagement experiences.
• Monitors outreach activities and participant engagement, identifies operational issues or service concerns, and implements appropriate solutions within established guidelines and procedures.
• Compiles, tracks, and maintains outreach records, participation data, surveys, and program information; prepares reports and summaries to support program assessment and operational decision-making.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 4 years of related work experience

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This position is not eligible for visa sponsorship.

Work Location

Indianapolis, Indiana

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

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Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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