Part-Time Learning Resources, Professional Staff

With campuses in Brighton and Downtown Rochester, plus online options, MCC meets students where they are. The College serves more than 23,500 students making it the second-largest SUNY community college and leads the state in SUNY Reconnect enrollment.

Strong outcomes reflect MCC's impact: 87.7% of graduates are employed in New York State one year after graduation, and the College contributes $915 million annually to the regional economy. Guided by shared governance and a 10-member Board of Trustees, MCC partners closely with industry to meet workforce needs and support regional economic growth.

Please Note: Selected candidates must be New York State residents, even if the position you are selected for supports our employees and/or students in a partially or fully remote capacity.

Job Description

Function of Position

The Software Technology Assistance Center (STAC), located in the Brighton Library, supports Monroe Community College students and employees with software technology instruction and skill development. Part-time professionals provide direct assistance to users of the center and help support the day-to-day operation of STAC, including working with STAC student workers (aka STACers).

Examples of Duties & Responsibilities

• Assists in the operations of the Library Learning Commons Software Technology Assistance Center (STAC).
• Provides one-on-one software technology assistance to students and employees visiting STAC.
• Uses outstanding customer service skills to provide a welcoming, supportive, and accepting experience for students and staff visiting STAC.
• Assists users with classroom- and work-related software, web-based systems, and other software used for teaching, learning, and college work.
• Helps users develop practical technology skills by explaining processes, demonstrating software tools, and guiding them through tasks rather than simply completing the work for them.
• Troubleshoots common software and general technology problems and helps users identify appropriate solutions or directs them to the Student Technology Help Desk.
• Assists with software installation, configuration, and general application troubleshooting on supported devices when appropriate.
• Supports students and employees with common digital tasks and workflows related to their coursework and college work.
• Maintains a welcoming, patient, and professional environment for users with a wide range of technology skill levels.
• Works collaboratively with STAC and Learning Resources staff, referring issues when additional expertise or access is required.
• Other duties as assigned by Learning Resources/STAC Coordinator

MCC Expectations

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements

Required Qualifications

• High School graduate
• Ability to work effectively with students and employees in a busy, service-oriented environment
• Excellent written and verbal communication skills
• Ability to quickly learn, troubleshoot, and explain software technology
• Dependable, patient, and comfortable assisting users with a wide range of technology skill levels

Preferred Qualifications

• Bilingual

Additional Information

Salary: $17 an hour

Schedule: 12 hours per week; Monday, 12:00 pm to 4:00 pm; Wednesday, 9:30 am to 1:30 pm; Thursday, 4:00 pm to 8:00 pm.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Physical Demands and Working Conditions: The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves primarily sedentary work, including prolonged periods of computer use and keyboarding. The role requires the ability to communicate effectively in verbal and written form. The position may involve occasionally lifting or moving items up to 10 pounds. Work is performed in a typical office environment with no adverse conditions. Occasional travel between campus buildings or to other local or out-of-town locations for meetings or conferences may be required.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Application Instructions

Interested applicants must apply online and create an account by clicking on the APPLY NOW tab below. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website.

Applicants MUST submit the following documents* to be considered for this position:

1. Resume/CV
2. Cover Letter

*Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing your foreign academic accomplishments to standards in the U.S.

Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. *References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.

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