Part-Time Office Assistant, Housing Operations and Assignments

Department

HOUSING OPS & ASSIGNMENTS (BL-HOAA-IUBLA)

Department Information

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

The Housing Operations and Assignments office is a dynamic group of staff who facilitate occupancy management, contract implementation and front-line service for on-campus housing. With a highly productive and cyclical office structure, staff balance customer service and student development through interactions with students and families.

Approximately 13,000 students live in IUB on-campus housing, predominately first year students in 15 traditional residence halls. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities.

Job Summary

Department-Specific Responsibilities

• Responsible for supporting the Housing Operations and Assignments desk with a variety of office skills that embody customer service and a high level of attention to detail.
• Gives support to the professional staff of the department.
• Manages email and voicemail; provides general phone support regarding student requests, housing assignments, the move-in process, and medical accommodations
• Provides directional guidance to students, staff, and vendors who enter our buildings.
• Serves as a reliable source of information for housing assignments and processed and additionally supports Residence Life initiatives.
• Assists with tabling information during the summer New Student Orientation programs.

Qualifications

Education

Required

• High school diploma or equivalent (such as HSED or GED)

Work Experience

Preferred

• 1 year of office experience
• Customer Relations Management tool experience

Skills

Required

• Excellent interpersonal skills
• Ability to effectively communicate and exchange information, with a professional customer service orientation and demonstrated ability to work well with a student, faculty and staff population
• Strong organizational, time management, and multitasking skills including the ability to manage multiple tasks and priorities efficiently
• Team-oriented, with the ability to recognize when tasks need to be completed, taking initiative to assist where and when needed
• High level of attention to detail
• Ability to maintain confidentiality with access to critical university data
• Operating knowledge of standard office equipment

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

The Office of Student Life is committed to building students build career readiness and workforce skills. Student employment offers practical experience to apply learning, build real-world skills, and develop competencies valued by employers. Each role supports National Association of Colleges and Employers (NACE) Career Competencies, with emphasis on those most relevant to the position:

• Career and Self-Development
• Communication
• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

These are transferable workforce skills you can add to your resume and use in any career path.

Work Location

Bloomington, Indiana

This is an in-person position

Work Hours

Monday through Friday 8:00 a.m. - 5:00 p.m., working up to 29 hours across all campus positions.

(Priority will be given to candidates who are available to work during Summer 2026

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

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