"PAT NAVGTR NON-CLIN 3 CX"

Job Function Summary:
Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

Generic Scope:
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

Custom Scope:
The Behavioral Health Patient Navigator provides time-limited, high-touch care coordination, systems navigation, and family engagement for children and adolescents with moderate-to-severe behavioral health needs seen in the Behavioral Health Crisis Response and Bridge Clinic (CRBC). The Behavioral Health Navigator functions in close collaboration with licensed clinicians in the CRBC to support care planning, service linkage, engagement, and continuity, particularly for youth experiencing high acuity, recent crisis utilization, or transitions between levels of care. The Behavioral Health Navigator will provide high-touch, family-centered engagement and outreach, assist with insurance navigation, transportation, forms, and intake requirements. They will engage in culturally responsive and developmentally appropriate engagement strategies and proactively identifie and addresse access barriers.

Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $54,500 - $115,500 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Internal Number: 87769BR