"Patient Account Representative - Audiology"

Hiring Department

Department of Otolaryngology

Job Description

The Department of Otolaryngology – Head and Neck Surgery at the University of Missouri is seeking a Patient Account Representative to provide essential administrative support to our Audiology Clinic. This role involves a range of clerical tasks focused on organization, coordination, and communication, ensuring efficient operation and exceptional patient care.

Duties and Responsibilities:

Patient Interaction:

• Serve as the first point of contact for general inquiries, walk-in audiology patients, and minor hearing aid repairs.
• Provide exceptional customer service and support.
• Manage patient check-in and check-out processes, including scheduling, canceling, and rescheduling appointments, and collection of payments and copays.
• Answer phone calls and direct them to the appropriate areas as needed.

Correspondence Coordination:

• Manage program correspondence, including mailing reports and letters to patients.

Data Management:

• Perform data entry and maintain accurate patient information in charts.
• Ensure confidentiality and accuracy in handling sensitive materials.

Additional Duties:

• Perform other related tasks and responsibilities as assigned by the Audiology Manager to support the efficient operation of the Audiology Clinic.

Qualification Preferences:

• Experience in a healthcare administrative role or similar field is preferred.
• Strong organizational skills with attention to detail and the ability to handle confidential information.
• Excellent communication skills and a commitment to providing exceptional patient experience.
• Ability to manage multiple tasks and work effectively in a team environment.

Shift

8am – 5pm, Monday - Friday

Minimum Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of clerical experience; education may be used in lieu of experience.

Anticipated Hiring Range

Salary Range: $16.68 - $21.42 hourly
Grade: PAT-005
University Title: PATIENT ACCOUNT REPRESENTATIVE, NON-CLINICAL
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide a Resume.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.