"Patient Account Representative – Self Pay"

Hiring Department

University Physicians

Job Description

#upjobs
The UP Self Pay Patient Account Representative works for University Physicians and is responsible for the review and analysis of patient accounts for billing accuracy and potential placement for further collection activity. The ability to learn and understand the complete revenue process at a high level while having the ability to recognize potential processing problems is required. This employee works in no less than 8 different data systems to complete work. The Self Pay Representative is also responsible for the processing of Financial Applications from the public and expected to act with extreme sensitivity when coming into contact with personal information.
This position is eligible for University Physicians Work from Home program.

Shift

Monday – Friday
8:00 a.m. – 5:00 p.m.

Minimum Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Two (2) years of clerical experience; education may be used in lieu of experience.

Preferred Qualifications

Exposure to Medical Insurance or Billing Processes. Experience in Microsoft Systems with skills that include Excel, Outlook and Word are essential to the position. The ability to quickly learn and understand new and a variety of software systems is needed and should not be underestimated. The Self Pay Patient Account Representative demonstrates an exceptional positive attitude and is flexible in both the acceptance of work assignment on a given day and continual changes in processing and procedure. The ability to communicate both in written and verbal forms to the community, introductory to executive staff, and legal professionals, is required at a higher-than-average level. This individual must demonstrate the ability to prioritize work, self-motivate, and return to regular work tasks after other assignments are complete. This position is primarily remote and requires sitting for long periods in front of computer screens while being continually available to co-workers and management. Quiet personal home work-space is needed for success. Some Self Pay Team Members may be required to work from the home office located at the Quarter Deck Building for 1 to 2 days per week as assigned. Training is extensive and a Self-Pay Patient Account Representative can expect learning of the basic position to take as long as 6 months, with full understanding of the position taking as much as two years. Training will take place in person and virtually as determined by Trainer and Supervisor for up to 6 months to work without direct supervision as necessary.

Anticipated Hiring Range

Salary Range: $16.68 - $26.31 hourly
Grade: PAT - 005
University Title: PATIENT ACCT REP, NON-CLINICAL
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide a Cover Letter and Resume.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.