"Patient Navigator (UH Health Family Care Center) - (495240 )"

Department

Clinic

Salary

18.32-20.60

Description

The UH Health Family Care Center is a Federally Qualified Health Center (FQHC) Look-Alike, committed to delivering comprehensive, integrated health services to underserved populations in Houston. The center serves residents of the Greater Third Ward, East End, South Houston, and surrounding neighborhoods, while welcoming patients from across the region. Family Care Center integrates primary care, behavioral health (including psychology and psychiatry), women’s health, pediatrics, and chronic disease management. The clinic partners with community organizations and public agencies to expand access, reduce health disparities, and support wellness in historically underserved areas. UH Health Family Care Center is positioned to scale its impact and serve as a vital anchor for community health in Houston.

Provides care coordination duties as well as conducting navigation and eligibility assistance for patients at UH Health Family Care Center. Performs outreach, enrollment activities, and health education initiatives. Helps move program efforts forward, across programs or affiliated projects.

1. Ensures patients complete screenings, assessments or surveys and data is collected, and entered in a timely manner and utilizing safety protocols.
2. Guides patients to resources that address Non-Medical Drivers of Health (NMDOH) needs and ensures that cases are closed
3. Identify agencies that can provide resources to help fill in gaps for care and Non-Medical Drivers of Health (NMDOH).
4. Assist patients with managing chronic diseases to receive health services by breaking down barriers to care.
5. Community outreach on behalf of the health center, providing education about the clinic, chronic disease management, physical and mental health well-being
6. Maintains partnerships with community-based organizations, local schools/ school districts or health and community non-profits or stakeholders in the UH Health Family Care Center community/neighborhood service area
7. Maintains case record documents and information as it relates to UH Health Family Care Center initiatives and programs.
8. Provides information as needed to clinic staff members regarding patient's health needs or special cases in the community.
9. Identifies patient compliance barriers, still ensuring the quality-of-care coordination delivery.
10. Prepares reports of tasks and activities and keeps complete records of outreach events, activities, and contacts along with people reached.
11. Provides updated inventory of health education materials and community resources in the area.
12. Prepares, organizes, and executes care coordination initiatives for team members.
13. Assists with the implementation and ongoing monitoring of care coordination delivery.
14. Performs other job-related duties as required.

Minimum Qualifications (MQ)

Education: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.
Experience: Requires a minimum of one (1) year of directly job-related experience.
Certification/Licensing: Requires technical certification or licensing directly related to the job as specified on the job posting details.

Additional Job Position Information

• Department is willing to accept education in lieu of experience.
• Community Health Worker Certification is a requirement.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.