"Patient Registration Spec"

Posted: 27-Jan-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 273329

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

New Patient Registration (45%)

• Entering new patient information into the EHR system.
• Obtain/verify the correct mailing address, phone numbers, other personal/demographic information, emergency contacts, primary care physician, insurance information, and the person financially responsible for the treatment.
• Complete insurance registration.
• Upload images and/or outreach to patients.
• Receives and posts payments (potential change after implementation of Epic).
• Maintains close attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies.

Pre-Appointment Insurance Eligibility Checking (45%)

• Contact insurance companies via online resources or by phone to ensure insurance coverage is active and that our information is correct.
• Utilize an electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for the patient's services.
• Provide education to patients regarding insurance benefits and patient liability for services.
• Contact patients by phone to obtain necessary information regarding registration, billing, and financial responsibility through our pre-registration process.
• Assists patients at the time of service with general benefit and financial responsibility inquiries as appropriate.

Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position (10%)

• Receives complex questions and problems from peers and troubleshoots issues as they arise.
• Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices, and in-services.

Minimum Requirements

• High school diploma or GED.
• 1+ years of work experience in healthcare registration.
• Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email.
• Must be able to maintain confidentiality with respect to patient information.
• Must exhibit a professional and positive image when interacting with patients, departmental staff members, and allied health professionals.
• Experience with maintaining regular attendance to complete the responsibilities of the position.

Preferred Qualifications

• Experience working with Epic software.
• Registered Health Information Technician (RHIT) certification.
• Knowledgeable with various types of insurance.

This position is Monday - Friday, 8- 5 pm.

This is a six month term limited position with the opportunity for extension.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.