Patient Service Coordinator (Ophthalmology)

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Patient Service Coordinator who will handle all administrative (non-clinical) aspects of the patient encounter. This will include maintaining accurate information on each patient to facilitate the patient encounter and using automated systems to expedite patient scheduling, pre-registration, check-in and check-out.

The Patient Service Coordinator will offer friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. S/he will work collaboratively with others in a team environment.

Specific Duties & Responsibilities

• Handles patient check-in including verification and entering of pre-registration, insurance information, patient's demographic data into Epic. May obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Handles patient check-out in Epic including scheduling of follow-up appointments and testing and printing of appointment visit summaries.
• Schedules patients in Epic and using appropriate forms for ophthalmic tests, laboratory tests, medical examinations, procedures, surgeries and admissions.
• Facilitates smooth transfers of patient during their visits within the department or between several departments. If a patient has to be admitted to the hospital, coordinates with appropriate personnel to ensure a smooth admission.
• Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context.
• Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
• Resolves any schedule conflicts in Epic.
• Fills vacancies due to cancellations.
• Maintains familiarity with various types of medical insurance accepted in the clinic to be able to identify if patients may be scheduled in the clinic or must be referred to another provider.
• Assists with back-office duties as needed to ensure consistent patient flow. This includes answering phones; confirming appointments by telephone and/or mail; working with Financial Clearance department to ensure pre-clearance of certain procedures (e.g., retina injections) prior to appointment scheduling and check-in; guiding patients and their families to appropriate resources (e.g. Financial Counseling or International Department) for information guidance or assistance regarding costs of and funding for care being provided; collecting time of service payments; preparing and mailing notes to referring and other physicians on Epic cc list

Minimum Qualifications

• High School Diploma or graduation equivalent
• One year work experience in customer service required.
• Two years related work experience preferred.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Knowledge of business, medical insurance and/or medical terminology and an excellent command of English grammar and spelling.
• Familiarity with Microsoft Office especially Outlook, Word and Excel.
• Certification or competency in appropriate skill groups (e.g., Epic) must be obtained during introductory period.