"Patient Services Associate"

Provides basic customer service and clerical support to patients within either inpatient or outpatient settings and escalates more complex issues to more advanced positions, or leadership.

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• Accurately verify patient information, including demographic details, medical history, and insurance coverage.
• Serve as the point of contact between patients, healthcare providers, and administrative staff.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
• May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
• Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

SUPERVISION RECEIVED
Direct supervision is received from the Department Supervisor.

Graduation from high school or an equivalent combination of education and experience.

PHYSICAL REQUIREMENTS
This position requires infrequent standing/walking.

1 year of customer service experience.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.