"Patient Services Associate"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

• Provide exceptional Customer Service in an ambulatory setting
• Conduct Check In/Check Out
• Schedule Patients for appointments, tests, and consults
• Verify and Update Patient Information
• Obtain referrals and/or prior authorizations
• Confirm Patient Charges and Collect Payment
• Maintain and Manage In-Baskets in a timely manner
• Execute varied clerical tasks of the front office
• Other duties as assigned

Requirements

• High School diploma or GED.
• Solid working knowledge of computers and navigating multiple computer applications
• Able to multi-task in a robust, fast paced environment
• Professional and Positive Interaction with Patients, Providers, and Staff
• Ability to work independently, identifying priorities while contributing as an active team member
• Basic Medical Terminology
• Existing MiChart or EHR experience
• Knowledge of UMHS policies and procedures
• Demonstrated record of excellent attendance.
• Demonstrated active listening, written, verbal and information technology skills.
• Exceptional interpersonal skills and ability to work within a team setting.
• Communicates effectively.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.